21 October 2020

10:30 am

Event opens

Connect with fellow attendees in our roulette-style speed networking session
11:00 am

Welcome and introduction from conference chair

Speaker

11:10 am

ACTIVATING THE ECONOMIC POTENTIAL OF NET ZERO

11:10 am

Keynote: Harnessing the potential of low carbon heat

Speaker

11:25 am

Live interview series

• Where are the opportunities to invest and what should utilities be investing in?
• Why we need to unleash investment in hydrogen
• Which pathways have the widest growth potential for jobs?

Speakers

11:55 am

Panel discussion: Are we doing enough as an industry to fully realise the potential of energy efficiency?

• What are the challenges with take-up?
• What role can utility companies play?
• What role does smart technology play?
• How can policy and technology be optimised to support the fuel poor?

Speakers

12:25 pm

DECARBONISING TRANSPORT AND BUILDING BACK BETTER

12:25 pm

Panel discussion: Can we accelerate the rollout of EVs?

• Delivering the right infrastructure
• Developing the market during a downturn
• Role of policy and nudge theory

Speakers

1:00 pm

Networking

Connect with fellow attendees in our roulette-style speed networking session or mingle in the coffee area

1:30 pm

Take a break

2:00 pm

AFFORDABILITY AND CONSUMER PROTECTION IN THE POST-COVID WORLD

2:00 pm

Welcome back from conference chair

Speaker

2:05 pm

Keynote

Speaker

2:20 pm

Supporting customers in vulnerable circumstances

• Defining vulnerability – eligibility and ‘doing the right thing’
• Collaborating to provide a better experience for customers
• Raising awareness of the support that’s available – and how helpful is it?
• Transient vulnerability – the right support, at the right time
• What lessons have been learnt by the impact of the pandemic?

Speaker

2:40 pm

Networking

Connect with fellow attendees in our roulette-style speed networking session or mingle in the coffee area

3:00 pm

BUILDING BACK BETTER BUSINESSES

3:00 pm

Delivering investment and building a low carbon system that works for consumers

Speaker

3:15 pm

The role of water companies in delivering a vital public service for public good: Impact of Public Interest Commitments

Speaker

3:30 pm

Driving innovation with data you can trust

Speaker

3:45 pm

Live interview series: Has Covid-19 altered where utilities businesses should focus their innovation efforts and resources?

Speakers

4:10 pm

Panel discussion: What does it mean to be a resilient utilities business post-Covid?

• What can be learnt from the response to the pandemic and what will its impact be?
• What does resilience look like in a post-COVID world?
• What is the best way to value and benchmark resilience as an industry?
• Workforce of the future – what role will tech play in delivering efficient operations?

Speakers

4:40 pm

Closing remarks

Speaker

4:45 pm

Close of the Utility Week Build Back Better Forum 2020