Supporting customers in vulnerable circumstances

Time: 2:20 pm
day: 21 October 2020


• Defining vulnerability – eligibility and ‘doing the right thing’
• Collaborating to provide a better experience for customers
• Raising awareness of the support that’s available – and how helpful is it?
• Transient vulnerability – the right support, at the right time
• What lessons have been learnt by the impact of the pandemic?