Company: Ombudsman Services
Job title: CEO and Chief Ombudsman
Matthew Vickers joined Ombudsman Services in 2015, becoming the Chief Executive and Chief Ombudsman in late 2018. Ombudsman Services is a UK-wide, not-for-profit organisation which operates the sole ombudsman scheme in the energy sector, the Ofgem-approved Energy Ombudsman. Passionate about the role of an ombudsman in delivering better outcomes for consumers and businesses, Matthew’s role involves developing and implementing long-term strategy and maintaining positive relationships with Ofgem, government departments, politicians, consumer advocacy groups and other key stakeholders. Prior to joining Ombudsman Services, Matthew was Chief Executive at the Scottish Legal Complaints Commission, a non-departmental public body based in Edinburgh.
Supporting customers in vulnerable circumstances 2:20 pm
• Defining vulnerability – eligibility and ‘doing the right thing’ • Collaborating to provide a better experience for customers • Raising awareness of the support that’s available – and how helpful is it? • Transient vulnerability – the right support, at the right time • What lessons have been learnt by the impact of the…Read more
day: 21 October 2020