Agenda – day two

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9 October 2019

8:40 am

Registration, refreshments & networking

9:25 am

Welcome and chair’s opening remarks


9:30 am

Building and maintaining resilience

9:30 am

Building and maintaining utility resilience


  • Stephen Dance

    Stephen Dance
    Director of infrastructure delivery - Infrastructure and Projects Authority

9:50 am

Running and maintaining resilient national critical infrastructure


10:10 am

Developing service resilience

10:30 am

Questions and panel debate


  • Iain McGuffog

    Iain McGuffog
    Director of strategy & regulation - Bristol Water

10:50 am

Refreshments, networking & exhibition

11:20 am

Finance and investment

11:20 am

Our investment needs and how PR19 will shape our plans


11:40 am

Looking at utilities from the investor’s point of view


12:00 pm

Check back soon for details

12:15 pm

CFO/FD panel

Seasoned finance chiefs will explore the threat posed by a new breed of competitors, the risks from the resurgent volatility of currency markets, the brave new world of cheap debt financing and its implications for capital structures, and how to keep essential investment flowing into the utility sector amid nationwide political and financial uncertainty.


1:00 pm

Buffet lunch, networking & exhibition

2:00 pm

Smart technology breakouts

Smart customer service

Customers are becoming more demanding, with utilities no longer looked at in isolation, but instead compared against the customer service exemplars – such as John Lewis and Amazon. In response, utilities are engaging more with consumers, offering smart offerings, and using mobile apps to improve the experience. This breakout will see leaders in the space discuss what has been done, and what is being worked on to create a truly smart customer service offering.


Chris Lovatt, Managing director – residential, Eon
Chris Barlow, Innovation director, Smart DCC 
Senior representative, MOSL
Ben Newby, Chief customer officer, Bristol Water

15:10 pm
Session ends

Operating smart assets

Climate change, population growth, and new, stringent financial determinations from the regulators are combining to give the utilities a challenge on how to deliver more with less. This panel will look at how smart grids and operating assets will more effectively enable flexibility, improve resilience and help to balance supply and demand. An additional element for the energy utilities is the development and deployment of EVs, which will also be discussed by the speakers.


Jonathan Murray, Policy and operations director, LowCVP
Senior representative, Western Power Distribution
Bethan Winter, Systems operations manager, Wales & West Utilities

15:10 pm
Session ends

Pan-utility collaboration

3:40 pm

Joint regulation


4:00 pm

Planning for joint working


4:20 pm

Case study – working in the vulnerability space


  • Matt Cole

    Matt Cole
    Head of customer vulnerability - Npower

4:40 pm

Questions and panel debate

5:00 pm

Closing remarks and end of Utility Week Congress 2019

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