CUSTOMER SUMMIT 2020

Energy Customer | Water Customer

22nd & 23rd January 2020

08:40 - 17:15

London

Utility Week’s Customer Summit 2020 is the only dedicated event for customer leaders from the UK’s energy and water sectors

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Why you can't miss it:

Across the two days you will meet senior customer professionals from the UK’s leading energy retailers, networks, WASCs, WOCs and non-domestic water retailers.

Customer Summit Image

Nowhere else can you:

  • Find out how the industry is tackling big picture challenges: Improving customer engagement, dealing with complaints and protecting vulnerable customers
  • Learn lessons from companies with innovative customer service practices outside of the utility industry
  • Engage in debate with industry experts on the impact of the price cap on consumer experience
  • Join in with a panel debate on the final PR19 determinations and what it will mean for customers
  • Hear from the ICS on the importance of benchmarking

A SNAPSHOT OF OUR EXPERT SPEAKERS - Energy Customer

Matt Cole 150x150

Matt Cole
Head of customer vulnerability
Npower

Gillian Cooper 150 x 150

Gillian Cooper
Head of energy policy
Citizens Advice

Richard Neudegg 150 x 150

Richard Neudegg
Head of regulation
uSwitch

Rebecca Dibb-Simkin 150 x 150

Rebecca Dibb-Simkins
Marketing & product director
Octopus Energy

A SNAPSHOT OF OUR EXPERT SPEAKERS - Water Customer

Zoe Burns-Shore 150 x 150

Zoe Burns-Shore
Director of customer experience
Yorkshire Water

Joe Brownless 150 x 150

Joe Brownless
Director of customer experience
Affinity Water

nish dattani speaker photo 150 x 150

Nish Dattani
Managing director
First Business Water

Rachel 150x150

Rachel Ryan-Crisp
Affordability and vulnerability lead
Southern Water

One Day Conference

Book before 11 October to save £150
  • Utilities / public sector / non-profit / academic - £399 + VAT
  • Standard - £499 + VAT

Two Day Conference

Book before 11 October to save £150
  • Utilities / public sector / non-profit / academic - £699 + VAT
  • Standard - £799 + VAT

Please note the prices above are per person and include all day access to the event, available conference presentations post event, buffet lunch and refreshments for registered delegates only. Fees do not include travel costs or accommodation.