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UTILITY WEEK CUSTOMER SUMMIT 2020

CHOOSE YOUR FOCUS

22 & 23 January | London

BOOK BEFORE 29 NOVEMBER & SAVE £100

40+
EXPERT SPEAKERS

200+
SENIOR INDUSTRY ATTENDEES

2
DEDICATED CONFERENCES

1
SHARED PURPOSE

New for 2020, the Utility Week Customer Summit brings together two of Utility Week’s most popular events including Utility Week Energy Customer (day one) and Utility Week Water Customer (day two).

Expert speakers include:

Headshot

Chris Lovatt
Managing director, residential
E.ON

Zoe Burns-Shore 150 x 150

Zoe Burns-Shore
Director of customer experience
Yorkshire Water

Clare_Naunton photo (150x150)

Clare Naunton
Programme director customer and stakeholder experience
National Grid

Joe Brownless 150 x 150

Joe Brownless
Director of customer experience
Affinity Water

Rebecca Dibb-Simkin 150 x 150

Rebecca Dibb-Simkin
Marketing & product director
Octopus Energy

nish dattani speaker photo 150 x 150

Nish Dattani
Managing director
First Business Water

Why you can't miss it:

The Energy Day Enables You To:

  • Gain insight from Ofgem on making the most of the smart meter rollout
  • Lean how Octopus Energy is optimising tech and innovation to increase customer engagement
  • Hear how you can move to a customer centric culture within your organisation
  • Find out how networks can really push the envelope on customer service
  • Debate what the price cap has done for customer experience

The Water Day Enables You To:

  • Discuss what final determinations of PR19 mean for customers
  • Debate whether the desired progress has been made with the non-domestic market and what steps must be taken now
  • Challenge conventional thinking to deliver on your customer, service and CMeX agenda
  • Understand whether collaboration is going far enough in supporting vulnerable customers

Our 2020 sponsors:

Book your ticket

Prices

EARLY BOOKING RATE
  • ONE DAY: Utilities, public sector, non-profit, academic - £449
  • ONE DAY: Standard - £549
  • TWO DAYS: Utilities, public sector, non-profit, academic - £749
  • TWO DAYS: Standard - £849

Your delegate place includes:

  • Thought leadership from 40+ expert speakers
  • The latest insight from the UK’s leading utilities
  • Chance to network with 200+ customer professionals from the UK’s utilities
  • Delicious buffet lunch and refreshments
  • Exclusive access to post-show presentations

Please note the prices exclude VAT, are per person and include all day access to the event, downloadable conference presentations post event, buffet lunch and refreshments for registered delegates only. Fees do not include travel costs or accommodation.

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