22nd & 23rd January 2020
08:40 - 17:15
London
Utility Week’s Customer Summit 2020 is the only dedicated event for customer leaders from the UK’s energy and water sectors
CHOOSE YOUR FOCUS
Why you can't miss it:
Across the two days you will meet senior customer professionals from the UK’s leading energy retailers, networks, WASCs, WOCs and non-domestic water retailers.
Nowhere else can you:
- Find out how the industry is tackling big picture challenges: Improving customer engagement, dealing with complaints and protecting vulnerable customers
- Learn lessons from companies with innovative customer service practices outside of the utility industry
- Engage in debate with industry experts on the impact of the price cap on consumer experience
- Join in with a panel debate on the final PR19 determinations and what it will mean for customers
- Hear from the ICS on the importance of benchmarking
A SNAPSHOT OF OUR EXPERT SPEAKERS - Energy Customer
Matt Cole
Head of customer vulnerability
Npower
Gillian Cooper
Head of energy policy
Citizens Advice
Richard Neudegg
Head of regulation
uSwitch
Rebecca Dibb-Simkins
Marketing & product director
Octopus Energy
A SNAPSHOT OF OUR EXPERT SPEAKERS - Water Customer
Zoe Burns-Shore
Director of customer experience
Yorkshire Water
Joe Brownless
Director of customer experience
Affinity Water
Nish Dattani
Managing director
First Business Water
Rachel Ryan-Crisp
Affordability and vulnerability lead
Southern Water
One Day Conference
- Utilities / public sector / non-profit / academic - £399 + VAT
- Standard - £499 + VAT
Two Day Conference
- Utilities / public sector / non-profit / academic - £699 + VAT
- Standard - £799 + VAT
Please note the prices above are per person and include all day access to the event, available conference presentations post event, buffet lunch and refreshments for registered delegates only. Fees do not include travel costs or accommodation.