UTILITY WEEK CUSTOMER SUMMIT 2021

The only dedicated event for customer leaders from the UK’s energy and water sectors

25+
EXPERT SPEAKERS

150+
ATTENDEES

2
DAYS OF CONTENT

1
PURPOSE

2021 expert speakers included:

ED2

Ed Dodman

Director of regulatory affairs

Ombudsman Services

 

Liz Barber

Liz Barber

CEO

Yorkshire Water

Michael Lewis 150x150

Michael Lewis

CEO

E.ON  

Sarah McMath_Photo

Sarah McMath

Chief executive

MOSL

Guy

Guy Jefferson

Customer service director

SP Energy Networks

Brian L

Brian Lironi

Director of corporate affairs

Scottish Water

Claire 150x150

Claire Forbes

Senior director of corporate communications

Ofwat

Event sponsored by:

Genesys-Conn3ct-vert-2
localz-logo-highres
SEW Grey Logo-01
Verint_Logo_Blue_RGB_High-Res

Associate sponsor:

Qognify_logo_White NO_TAGLINE

Why attend a digital conference?

Build relationships through 1-on-1 interaction during speed networking sessions

Discover new technology and meet with solution provider in an interactive environment

Further the discussion and meet groups of your peers, speakers and exhibitors in dedicated breakout sessions

Get involved by posing questions and contributing to live polls throughout the day

Hear the latest customer strategy insight from 25+ expert speakers

Save travel time and immerse yourself in extended content across 2 days

Listen back to your favourite sessions on demand to continue learning after the event

2021 attendees included:

Affinity-Water-140x140-1
Amey-150-x-150
Anglian Water Landscape Logo
Citizens-Advice-150-x-150
Comparethemarket
CCW - logo - Full Colour
eon
Energy UK NEW Small
MOSL-150x150-1
Northumbrian Water logo
Octopus-Energy
Ofgem
Ofwat logo
Power NI
SCOTPOW_NEG_VERT
ScottishWater+NEW_STRAP_CMYK
Severn_Trent_logo
South-East-Water
UKPN-150-x-150
Water-UK-150x150
Yorkshire Water

Hear from our previous attendees:

"I enjoyed the opportunity to "dip in and out" as I saw fit which enabled me to make good use of time", Head Payment Solutions and Vulnerability, Utility Warehouse

"Best platform I've seen yet for a digital conference, good choice", Head of New Business and Planning, Kier

"Useful insight in to understanding the customer experience challenges and opportunities faced by companies", Head of Insight, Yorkshire Water

"Great opportunity to network and get insight in to wider industry challenges and ideas", Customer Experience Lead, Severn Trent Water

"Fantastic opportunity to meet other Customer professionals in the water industry and share common challenges and new ideas", Cusomer Strategy Manager, Irish Water

"Interesting and thought provoking", Consumer Vulnerability Lead, Scottish and Southern Electricity Networks

 

"Eagerly anticipated engaging event, didn’t fail to live up to expectations", Chair, Western Power Distribution