40+
EXPERT SPEAKERS
200+
SENIOR INDUSTRY ATTENDEES
2
DEDICATED CONFERENCES
1
SHARED PURPOSE
New for 2020, the Utility Week Customer Summit brings together two of Utility Week’s most popular events including Utility Week Energy Customer (day one) and Utility Week Water Customer (day two).
Expert speakers include:
Chris Lovatt
Managing director, residential
E.ON
Zoe Burns-Shore
Director of customer experience
Yorkshire Water
Clare Naunton
Programme director customer and stakeholder experience
National Grid
Joe Brownless
Director of customer experience
Affinity Water
Rebecca Dibb-Simkin
Marketing & product director
Octopus Energy
Nish Dattani
Managing director
First Business Water
Why you can't miss it:
The Energy Day Enables You To:
- Gain insight from Ofgem on making the most of the smart meter rollout
- Lean how Octopus Energy is optimising tech and innovation to increase customer engagement
- Hear how you can move to a customer centric culture within your organisation
- Find out how networks can really push the envelope on customer service
- Debate what the price cap has done for customer experience
The Water Day Enables You To:
- Discuss what final determinations of PR19 mean for customers
- Debate whether the desired progress has been made with the non-domestic market and what steps must be taken now
- Challenge conventional thinking to deliver on your customer, service and CMeX agenda
- Understand whether collaboration is going far enough in supporting vulnerable customers
Who attends?
Book your ticket
Prices
- ONE DAY: Utilities, public sector, non-profit, academic - £399
- ONE DAY: Standard - £499
- TWO DAYS: Utilities, public sector, non-profit, academic - £699
- TWO DAYS: Standard - £799
Your delegate place includes:
- Thought leadership from 40+ expert speakers
- The latest insight from the UK’s leading utilities
- Chance to network with 200+ customer professionals from the UK’s utilities
- Delicious buffet lunch and refreshments
- Exclusive access to post-show presentations
Please note the prices exclude VAT, are per person and include all day access to the event, downloadable conference presentations post event, buffet lunch and refreshments for registered delegates only. Fees do not include travel costs or accommodation.
