Utility Week Customer Summit 2022

The only dedicated event for customer leaders in water and energy

16 - 17 March 2022 | Birmingham

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25+
EXPERT SPEAKERS

150+
ATTENDEES

2
DAYS OF CONTENT

1
PURPOSE

2022 expert speakers include:

David Hinton

CEO

South East Water

Dr. Jeffrey Hardy

Senior Research Fellow, Grantham Institute

Imperial College London

Zoe McLeod

Associate, Sustainability First. Chair, South East Water's Customer Challenge Group and Cadent's Customer Engagement Group

Dr. Claire Forbes

Senior director of corporate communications

Ofwat

Mark Meyrick

Head of smart grids & PPA

Ecotricity

Warren Buckley

Retail director

Thames Water

Maxine Frerk

Chair of customer engagement group

SGN

Over two days, the ever popular Utility Week Energy Customer (day one) and Utility Week Water Customer (day two) will join forces to provide a comprehensive showcase of thought leadership and innovative strategies designed to tackle all the most pressing customer challenges across the industry in one place.

2022 Sponsors and Partners

Event partner

Headline sponsor

Co-sponsors

Associate sponsor

The only dedicated event for customer leaders from the UK's energy and water sectors where you can:

Learn how to harness data and technology whilst ensuring a fair and just transition to a low carbon intensity world

Gain strategic insight from 20+ customer directors, CEOs, policy makers and regulators in utilities

Hear first-hand how utilities have adapted their customer strategies to find new ways of serving and engaging customers post pandemic

Debate, discuss and network in person with 150+ customer leaders shaping the future of customer experience in Utilities

Hear from our previous attendees:

"If you need less theory and more first-hand practical cases and want to learn from the experience of colleagues, use this unique opportunity provided by the Utility Week Customer Summit Conference", Service Quality Manager, DTIK Grids

"Utility Week's Customer Summit is a great forum to learn from colleagues across the industry and share insight and good practice. I'd thoroughly recommend it", Customer Experience Manager, Wessex Water

"Useful insight in to understanding the customer experience challenges and opportunities faced by companies", Head of Insight, Yorkshire Water

"Great opportunity to network and get insight in to wider industry challenges and ideas", Customer Experience Lead, Severn Trent Water

"Fantastic opportunity to meet other customer professionals in the water industry and share common challenges and new ideas", Customer Strategy Manager, Irish Water

"A fantastic event that showcased some of the excellent work organisations are doing and where we can learn and develop to drive our own organisations forward", Business Improvement Manager, Power NI

"Eagerly anticipated engaging event, didn’t fail to live up to expectations", Chair, Western Power Distribution

Past attendees include: