25+
EXPERT SPEAKERS
150+
ATTENDEES
2
DAYS OF CONTENT
1
PURPOSE
The 2021 Utility Week Customer Summit brings together two of Utility Week’s most popular events: the Utility Week Energy Customer Conference and the Utility Week Water Customer Conference. It's a comprehensive showcase of thought leadership and innovative strategies designed to tackle all of the most pressing customer challenges across utilities in one place.
2021 expert speakers include:
Matthew Vickers
Chief executive and chief ombudsman
Ombudsman Services
Liz Barber
CEO
Yorkshire Water
Michael Lewis
CEO
E.ON
Sarah McMath
Chief executive
MOSL
Guy Jefferson
Customer service director
SP Energy Networks
Brian Lironi
Director of corporate affairs
Scottish Water
Claire Forbes
Senior director corporate communications
Ofwat
Why attend a digital conference?
Hear from our previous attendees:
"I enjoyed the opportunity to "dip in and out" as I saw fit which enabled me to make good use of time", Head Payment Solutions and Vulnerability, Utility Warehouse
"Best platform I've seen yet for a digital conference, good choice", Head of New Business and Planning, Kier
"Useful insight in to understanding the customer experience challenges and opportunities faced by companies", Head of Insight, Yorkshire Water
"Great opportunity to network and get insight in to wider industry challenges and ideas", Customer Experience Lead, Severn Trent Water
"Fantastic opportunity to meet other Customer professionals in the water industry and share common challenges and new ideas", Cusomer Strategy Manager, Irish Water
"Interesting and thought provoking", Consumer Vulnerability Lead, Scottish and Southern Electricity Networks
"Eagerly anticipated engaging event, didn’t fail to live up to expectations", Chair, Western Power Distribution
Previous attendees included:
