UTILITY WEEK CUSTOMER SUMMIT 2021

The only dedicated event for customer leaders from the UK’s energy and water sectors

23 & 24 February | Digital conference

25+
EXPERT SPEAKERS

150+
ATTENDEES

2
DAYS OF CONTENT

1
PURPOSE

The 2021 Utility Week Customer Summit brings together two of Utility Week’s most popular events: the Utility Week Energy Customer Conference and the Utility Week Water Customer Conference. It's a comprehensive showcase of thought leadership and innovative strategies designed to tackle all of the most pressing customer challenges across utilities in one place.

2021 expert speakers include:

Matthew Vickers

Matthew Vickers

Chief executive and chief ombudsman

Ombudsman Services

 

Liz Barber

Liz Barber

CEO

Yorkshire Water

Michael Lewis 150x150

Michael Lewis

CEO

E.ON  

Sarah McMath_Photo

Sarah McMath

Chief executive

MOSL

Guy

Guy Jefferson

Customer service director

SP Energy Networks

Brian L

Brian Lironi

Director of corporate affairs

Scottish Water

Claire 150x150

Claire Forbes

Senior director corporate communications

Ofwat

Why attend a digital conference?

Build relationships through 1-on-1 interaction during speed networking sessions

Discover new technology and meet with solution provider in an interactive environment

Further the discussion and meet groups of your peers, speakers and exhibitors in dedicated breakout sessions

Get involved by posing questions and contributing to live polls throughout the day

Hear the latest customer strategy insight from 25+ expert speakers

Save travel time and immerse yourself in extended content across 2 days

Listen back to your favourite sessions on demand to continue learning after the event

Hear from our previous attendees:

"I enjoyed the opportunity to "dip in and out" as I saw fit which enabled me to make good use of time", Head Payment Solutions and Vulnerability, Utility Warehouse

"Best platform I've seen yet for a digital conference, good choice", Head of New Business and Planning, Kier

"Useful insight in to understanding the customer experience challenges and opportunities faced by companies", Head of Insight, Yorkshire Water

"Great opportunity to network and get insight in to wider industry challenges and ideas", Customer Experience Lead, Severn Trent Water

"Fantastic opportunity to meet other Customer professionals in the water industry and share common challenges and new ideas", Cusomer Strategy Manager, Irish Water

"Interesting and thought provoking", Consumer Vulnerability Lead, Scottish and Southern Electricity Networks

 

"Eagerly anticipated engaging event, didn’t fail to live up to expectations", Chair, Western Power Distribution

Previous attendees included:

Anglian Water Landscape Logo
british-gas-logo
Bulb
Cadent_logo_lock-up_Black_on_White
Comparethemarket
Consumer Council logo
co-operative_energy_logo
First_Utility_logo
Good Energy
green-network-energy
Haven-Power-logo
Independent Water Networks
jerseywaterlogo
Manx Gas
Northumbrian Water logo
octopus
Ofgem
Ofwat
Power NI
ScottishWater+NEW_STRAP_CMYK
Severn_Trent_logo
The university of edinburgh
Water-Plus-Logo-and-Strapline
Yorkshire Water