Jane Gray
Content director
Utility Week

With customers at the heart of the utility industry’s rapid and disruptive transformation, the future success of energy and water companies alike depends on their ability to successfully combine robust service provision with innovative ways to connect with customers.

New for 2020, the Utility Week Customer Summit brings together two of Utility Week’s most popular events including Utility Week Energy Customer (day one) and Utility Week Water Customer (day two). It is a comprehensive showcase of thought leadership and innovative strategies designed to tackle all the most pressing customer challenges across the industry in one place.

Running for the 6th year, the energy customer conference brings together customer leaders from the UK’s energy retailers and networks, as well as regulators, consumer bodies, and technology and data experts, to share the most innovative ways to engage and empower consumers. The agenda will explore the role of technology and innovation, price cap, power of switching, consumer vulnerability and more.

Now in its 8th year, the water customer conference is the only event that brings together customer leaders from both the domestic and non-domestic markets. Through a mixture of combined and dedicated sessions, the conference will focus on delivering real value to customers, what PR19 means for the customer, how the non-domestic market has evolved in three years, and the best ways to use data, technology and collaboration to improve customer outcomes.

Also new for 2020, we have introduced pre-conference workshops for an exclusive number of participants ahead of the main conference sessions.

We look forward to meeting you in London for unrivalled networking and knowledge exchange among your peers.