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James Wallin
Editor
Utility Week

Your customers need you. After a universally difficult two years, consumers now face a cost-of-living crisis of unprecedented scale, with energy bills at the centre of the storm. The UK public has reached new heights of environmental awareness and is squarely behind the race to net zero – but what will that mean in practical terms as the cost of living bites?

As consumers of all incomes brace for difficult economic times ahead, the UK’s utilities have a new mountain to climb. They must balance their own rising costs and shareholder and regulatory demands with the ever present need to deliver for their customers, maintain their legitimacy, and charge a fair and affordable price. They must communicate messages their customers don’t want to hear, and help them deal with the consequences. They must identify and support the most vulnerable customers, without placing an unfair burden on others. And in the drive for smarter infrastructure, they must deploy technology efficiently and effectively, and find new ways of working that optimise its potential.

It’s a tough balance to strike – and the Utility Week Customer Summit has been designed to deliver energy and water companies the practical insight and peer-to-peer learning they need. The Energy Customer Summit is perfectly timed, falling between the announcement of the price cap rise and its implementation, proving the market an opportunity to gather and understand the best approach to implementation. The Water Customer Summit likewise provides a timely opportunity to consider how net zero changes the conversation with customers before the detailed planning for PR24 kicks in.

Utility Week's 2022 Customer Summit will unite 150+ senior leaders from across the energy and water sectors in person to rise to these challenges and showcase the very latest case studies, regulatory insights and cutting-edge technological advancements. Split over two days, two of Utility Week's most popular events; Utility Week Energy Customer (day one) and Utility Week Water Customer (day two) will join forces to provide an unmissable opportunity to learn, discuss and debate customer strategies with an unrivalled lineup of customer experience experts, including industry leaders, regulators, policy makers, customers advocates and more.