INTERACTIVE BREAKOUTS – choose between Stream 1 or Stream 2

Time: 2:15 pm
day: 16 March


Delegates have the opportunity to choose between two panel discussions. Each presentation will run for roughly 15 minutes, followed by 15 minutes for a Q&A

STREAM 1: Retail Energy – A revolution in billing and payments

“How half hourly settlements will change the market”

  • MHHS as crucial in meeting net-zero goals: key for flexible energy market that shifts demand to where there is capacity in the grid 
  • Launching pad for innovative billing products and services – dynamic Time of Use Tariffs, battery storage optimisation, heat as a service, etc. 
  • Ensure no customers are left behind and the right protections are in place – recognise that not one size fits all

Denise Willis, Senior manager of industry change, EDF

“The role of billing and smart grids in the competitive landscape”

  • How companies are tactically going to be able to shape, or flex their demand and load away from grid intensive, expensive times
  • Suppliers competing not only on price, but on how smart their offering is
  • Huge changes needed for billing smart meter connectivity and not least, data downloading and transformation into a useful format (from DCC)

Mark Meyrick, Head of smart grids & PPA, Ecotricity

“Smart billing for an evolving market”

  • Changing consumer behaviour to shift energy consumption without significant and easy-to-understand incentives will be challenging
  • Many consumers – and indeed billers – will continue to prefer a fixed tariff paid on a monthly basis and may find themselves out of pocket
  • How should biller begin rethinking their billing strategy to build greater flexibility and control into the billing and payment process and ensure no customers are left behind?

James Bushby, Business development lead, Mastercard


STREAM 2: Networks – Empowering communities on the net-zero journey

“Local net-zero for local people”

  • Pulling together findings from the Energy Revolution Research Consortium, this presentation will explore how a smart, local energy systems approach could be key to unlocking consumer engagement 
  • How local approaches to net-zero could enable a faster, cheaper and fairer transition 
  • How the consumer benefits of a smart, local energy system will require some changes to policy and regulation

Jeff Hardy, Senior research fellow, Grantham Institute – Imperial College London

“Powering communities to net-zero: bringing customers along the ED2 journey”

  • Getting the engagement balance right between current and future customers
  • Local-led approach to ensure a fair and just transition
  • Customer value propositions and regulatory outcomes
  • Partnership opportunities

Eliane Algaard, Director of customer operations, SSEN 

“Strong leadership, community engagement & active collaboration – some key learnings from West Coast USA and Australia”

  • Strategies that leading utilities in California and Australia are using to successfully engage and empower their communities to achieve net-zero within increasingly stringent regulatory frameworks and customer expectations
  • The emergence of the ‘resource savvy citizen’, the need to create ‘social value’ as well as shareholder value, and the criticality of supporting the most vulnerable customers.
  • The role that Industry platforms and digital insights have to help utilities achieve net-zero and amply the ‘voice of the customer’ in the community

George Hunt, Chief strategy officer, general manager, Europe – Smart Energy Water