Building loyalty and trust: the John Lewis Experience

Time: 11:45 am
day: 16 March

Details:

  • How a brand can create trust with its customers
  • Supporting customers through difficult conversations
  • What energy companies can take from the John Lewis story

Speakers:

Andrew McMillan
Andrew McMillan

Andrew started his career as a management trainee with the John Lewis Partnership at Brent Cross. He quickly moved up through the management ranks and over the next eighteen years led a number of selling teams in different branches. He next moved to the head office to take charge of the department stores’ customer-centric Intelligence…Read more