In the eye of the storm: customer experience lessons from crisis situations
Time: 10:30 am
day: 17 March
Details:
- The good, the not so good, and the in-between: how utility organisations dealt with the rapidly changing circumstances in crisis situations
- Lessons learnt from across industry sectors: handling unexpected spikes in a multi-channel contact center to deliver outstanding experiences
Speakers:
Sam Fuller is Customer Success Director for the Redwood Technologies Group, with responsibility for driving value for the Group’s clients. Sam works closely with customer-facing teams at every touchpoint in the customer journey, ensuring that the company’s own CX reaches the high standards delivered by its end users. Sam has 20 years in various Customer Service and…Read more