Understanding and supporting customers in a rapidly changing market
Time: 11:30 am
day: 16 March
Details:
- Latest consumer insights around energy affordability and consumer engagement
- Ofgem’s approach to understanding consumer needs and driving behaviour change
Speakers:
Beth Moon is the Head of Customer and Behavioural Insight at Ofgem and a trustee for the Social Research Association. A social researcher by background she has over 15 years’ experience applying social research and behavioural science within the public sector, having previously worked at the Department of Energy and Climate Change (now BEIS) and…Read more