Workforce of the future: balancing customer service and staff experience after Covid-19
Time: 10:10 am
day: 17 March
Details:
- What are the customer service priorities in a post Covid world and how do we deliver them?
- How do we still maintain a relationship with customers virtually?
- How has the role of the colleague changed and what now does career development and retention look like?
Speakers:
Warren is the Retail Director at Thames Water where he is responsible for all customer facing activity including customer service, billing, credit management, domestic and commercial channels, developer services and the smart metering programme. Warren joined from HSBC plc where he was responsible for the onshore and offshore contact centres for its Retail and Wealth…Read more