Workshop: delivering exceptional customer experiences post-pandemic
Time: 12:05 pm
day: 17 March
Details:
- What is the impact of the pandemic on customer journeys and behaviours?
- How can you create seamless transitions across online and offline to build customer confidence?
- Working in a hybrid world: How can we ensure customer centric cultures during a new working world?
- Case Study: Innovative Covid recovery and support for customers in difficulty
Speakers:
Sue joined Wessex Water in 1988 and has extensive knowledge of the water industry including regulation, policy and customer service. Appointed as Director of Customer Policy and Engagement in August 2016, Sue is responsible for all aspects of customer experience, customer and social policy, consumer and stakeholder engagement as well as customer participation and behaviour…Read more
Formerly Managing Partner UK & Ireland at Verizon Connect, Gary Rosier-Taylor has over a decade of experience in software and technology sales environments. He specialises in start up organisations going through significant growth phases and increasing market exposure. As VP of Sales at Localz, Gary works with customers to drive operational efficiencies and provide their…Read more