Workshop: delivering exceptional customer experiences post-pandemic

Time: 12:05 pm
day: 17 March


  • What is the impact of the pandemic on customer journeys and behaviours? 
  • How can you create seamless transitions across online and offline to build customer confidence?
  • Working in a hybrid world: How can we ensure customer centric cultures during a new working world? 
  • Case Study: Innovative Covid recovery and support for customers in difficulty