Speaker presentations – Energy Customer

Please click below to view the speaker presentations:

DAY ONE – (16 March) ENERGY CUSTOMER

ENERGY & THE COST OF LIVING 

An energy market that is right for the planet and the pocket
Philippe Commaret, Managing director, customer, EDF

RESETTING THE CUSTOMER RELATIONSHIP: COMMUNICATONS, INSIGHTS & SWITCHING 

Switching strategies in a changing market
Richard Neudegg, Head of regulation, Uswitch

Understanding and supporting consumers in a rapidly changing energy market
Beth Moon, Head of customer and behavioural insight, Ofgem

Building loyalty and trust: the John Lewis Experience
Andrew McMillan, Former head of customer service, John Lewis Partnership

INTERACTIVE BREAKOUTS

STREAM 1:   Retail Energy – A revolution in billing and payments 

The role of billing and smart grids in the competitive landscape
Mark Meyrick, Head of smart grids & PPA, Ecotricity

Smart billing for an evolving market
James Bushby, Business development lead, Mastercard

STREAM 2:  Networks Empowering communities on the net-zero journey 

Local net-zero for local people
Jeff Hardy, Senior research fellow, Grantham Institute, Imperial London

Powering communities to net-zero: bringing customers along on the ED2 journey
Eliane Algaard, Operations director, SSEN

Strong leadership, community engagement & active collaboration – some key learnings from West Coast USA and Australia
George Hunt, Chief strategy officer, general manager, Europe, Smart Energy Water

INNOVATION AND THE CUSTOMER EXPERIENCE: TECH, DATA & SMART METERING

Harnessing customer data to design exceptional customer experiences
Gary Rosier-Taylor, VP of sales, Localz

Use of smart meter data to engage customers
Kathryn O’Hare, Customer strategy manager, British Gas

How can energy retailers harness smart metering to engage with their customers?
Sara Higham, Director of corporate affairs, Smart Energy GB