Speaker presentations – Water Customer

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DAY TWO – (17 March) WATER CUSTOMER

DELIVERING FOR CUSTOMERS IN A RAPIDLY CHANGING LANDSCAPE 

Delivering exceptional customer experience:  Strategic priorities now and for the future 
David Hinton, CEO, South East Water

Regulating in a changing customer landscape
Dr Claire Forbes, Senior director corporate communications, Ofwat

Workforce of the future: balancing customer service and staff experience after covid 
Warren Buckley, Retail director, Thames Water

In the eye of the storm: customer experience lessons from crisis situations
Sam Fuller, Customer success director, Content Guru

PUTTING CUSTOMER CENTRIC VALUES AT THE CORE OF YOUR STRATEGY 

The Power of Simplicity: Delivering faster outcomes with consumer-style applications for the Enterprise
Kapil Singhal, CEO & co-founder, Vyntelligence

WORKSHOP: DELIVERING EXCEPTIONAL CUSTOMER EXPERIENCES POST-PANDEMIC
Sue Lindsay, Director of customer policy and engagement, Wessex Water

DATA, TECH & NET ZERO

Taking ownership for net zero: changing customer behaviours
Peter McClenaghan, Director of infrastructure and sustainability, Consumer Council

Setting the scene for smart(er) metering: MOSL’s Strategic Metering Review
John Davies, Chief information officer, MOSL

Using smart meter data to improve customer experience in pursuit of net zero
Rupal Patel, Head of supply energy, Capita Consulting

THE EVOLVING CUSTOMER LANDSCAPE & PARTNERSHIP OPPORTUNITIES   

Power of innovation to drive customer benefits
Angela MacOscar, Head of innovation, Northumbrian Water

Smarter, faster, together : Aligning innovative technology, collaborative thinking and smart policy to deliver net zero goals
Steve Arthur, VP global engagement, Smart Energy Water

Building partnerships in the water industry to drive more effective customer service
Nicola Brown, Director of consumer relations, CCW