Sam Fuller

Sam Fuller

Company: Content Guru

Job title: Customer success director

Bio:

Sam Fuller is Customer Success Director for the Redwood Technologies Group, with responsibility for driving value for the Group’s clients. Sam works closely with customer-facing teams at every touchpoint in the customer journey, ensuring that the company’s own CX reaches the high standards delivered by its end users. Sam has 20 years in various Customer Service and Sales roles, most recently as Head of Experience for Bulb.

Seminars:

In the eye of the storm: customer experience lessons from crisis situations 10:30 am

The good, the not so good, and the in-between: how utility organisations dealt with the rapidly changing circumstances in crisis situations Lessons learnt from across industry sectors: handling unexpected spikes in a multi-channel contact center to deliver outstanding experiencesRead more

day: 17 March

Panel and questions: customer expectations and behaviours in a changing landscape 10:50 am

Balancing consumer protection infrastructure with innovation and investment in uncertain times  Hybrid working to deliver blended customer journeys Read more

day: 17 March