Company: Chair of customer engagement group, Cadent and Sustainability First
Job title: Chair
Zoe Mcleod is a consumer policy and regulatory expert with a particular focus on energy, water, sustainability, engagement, and consumer vulnerability issues. She is the independent Chair of the South East Water Customer Challenge Group and also Cadent Gas’ Customer Engagement Group and a consumer advocate on National Grid’s User Group. She has more than 15 years’ experience as a consumer champion, including working for Citizens Advice (and its predecessor bodies Consumer Focus and Consumer Futures), Ofgem, the fuel poverty charity National Energy Action, Friends of the Earth and Ofgem. She is an Associate with the think tank Sustainability First, and has been a member of Ofwat’s Expert Advisory Panel supporting the Water 2020 programme and a Board member at the Bar Standards Board, the regulator for barristers.
WORKSHOP: The cost-of-living crisis and the journey to net zero 12:20 pm
How can the energy sector ensure the cost-of-living crisis does not derail efforts to engage consumers on the net-zero journey? What methods are needed to communicate the benefits and ultimate cost savings of decarbonisation and to empower the consumer? And how can this be done in a way that complements the support being offered to…Read more
day: 16 March