2022 expert speakers included:

Sir Dieter Helm

Professor of economic policy - University of Oxford

Sir Dieter Helm is Professor of Economic Policy at the University of Oxford and Fellow in Economics at New College, Oxford. From 2012 to 2020, he was Independent Chair of the Natural Capital Committee, providing advice to the government on read more

Eliane Algaard

Director of customer operations - SSEN

Eliane Algaard joined SSEN in summer 2020 as Operations Director of its Southern Distribution network. She plays an integral role in the Distribution leadership team, is a member of the SSEPD Board and is responsible for the network operations, strategic read more

Neil Lawrence

Director of retail - Ofgem

Neil joined Ofgem in July 2021 to lead the Retail directorate. His team are responsible for regulating the retail market that operates today, and for changing the regulatory framework to support the market of tomorrow, as we experience disruption through read more

Angela MacOscar

Head of innovation - Northumbrian Water

Dr Angela MacOscar is Head of Innovation at Northumbrian Water. She has a passion for innovation and helps businesses embed an innovation culture within the workforce, creates processes and strategies that will result in purpose driven and tangible innovation output. Leveraging read more

Andrew McMillan

Former head of customer service - John Lewis Partnership

Andrew started his career as a management trainee with the John Lewis Partnership at Brent Cross. He quickly moved up through the management ranks and over the next eighteen years led a number of selling teams in different branches. He read more

Michael Lewis

Chief executive officer - E.ON UK

Michael Lewis joined E.ON UK as Chief Executive Officer (CEO) in 2017, after holding the role of CEO at E.ON Climate & Renewables GmbH. He has worked in the energy industry for 26 years. Having joined PowerGen in 1993, Michael read more

David Hinton

CEO - South East Water

David’s career began in the field of food and water microbiology consultancy and research.  Having moved into the commercial laboratory of Mid Southern Water in 1994 he has progressed through the company and its subsequent mergers to oversee 4 Price read more

Geoff Childs

General manager - Gentrack

Geoff is the General Manager for Gentrack in the UK and Ireland. He has over 15 years’ experience of working in and with the UK energy market. Building on a background of call centre and operational management, Geoff has held read more

Philippe Commaret

Managing director of customer - EDF

Philippe COMMARET is Managing Director of Customers for EDF in the UK, a position which he assumed in January 2020. This role oversees EDF’s entire residential customer, business customer and wholesale optimisation activities in the UK. EDF is Britain’s biggest read more

Denise Willis

 Senior manager of industry change  - EDF

I am the Senior Manager of Industry Change at EDF within the Corporate Policy and Regulation team.  My current role looks holistically at the delivery of large industry change programmes such as Market-wide Half Hourly Settlements, Faster, More Reliable Switching, Retail Code Consolidation, smart metering policy and data and digitalisation.  I live in read more

Warren Buckley

Retail director - Thames Water

Warren is the Retail Director at Thames Water where he is responsible for all customer facing activity including customer service, billing, credit management, domestic and commercial channels, developer services and the smart metering programme. Warren joined from HSBC plc where read more

Kathryn O’Hare

Customer strategy manager - British Gas

Kathryn is Customer Strategy Manager for British Gas, working in the smart metering team. A previous Consumer Insight Manager, Kathryn has over 14 years’ experience in advertising and brand insight, using learnings to understand customer motivations and create engaging communication read more

Steve Arthur

VP global engagement - Smart Energy Water

As VP- Global Engagement for SEW, Steve is focused on shaping our strategy to evolve as a purpose-driven organisation using our platforms and influence to connect 3Bn citizens with their water and energy use. Based in the UK, Steve holds read more

Mike Lapper

Head of customer experience - Cadent Gas

Mike is a rising senior leader with 9 years’ experience in the gas industry. Having joined as a commercial graduate with National Grid in 2012, his career predominantly spans across gas distribution with experience operating in Commercial, Regulation and Stakeholder read more

Zoe McLeod

Chair - Chair of customer engagement group, Cadent and Sustainability First

Zoe Mcleod is a consumer policy and regulatory expert with a particular focus on energy, water, sustainability, engagement, and consumer vulnerability issues. She is the independent Chair of the South East Water Customer Challenge Group and also Cadent Gas'  Customer read more

Mark Meyrick

Head of smart grids & PPA - Ecotricity

Mark is Head of Trading & Smart Grids at Ecotricity, managing a trading team responsible for balancing the company’s overall energy position, forecasting generation & demand, pricing tariffs and bespoke deals and developing the company’s flexibility capabilities. This focuses on read more

Peter McClenaghan

Director of infrastructure and sustainability - The Consumer Council

Peter McClenaghan is Director of Infrastructure and Sustainability at The Consumer Council, responsible for energy, water, and transport policy.  Prior to joining the Consumer Council, Peter worked as a consultant advising utility companies. This included supporting electricity and gas companies in their RIIO-2 read more

Nicola Brown

Director of consumer relations - CCW

Nicola joined CCW in October 2021, having spent six years working for Npower as Head of Customer Contact and four years at British Gas. In both organisations, Nicola led large operational teams in delivering great service and transformed the complaints read more

Kapil Singhal

CEO & Co-founder - Vyntelligence

Kapil enjoys scaling businesses, building teams and creating simple experiences. Kapil started his career with Ericsson, as a field engineer, designing & building the very first mobile networks in India and worked at an Intel backed start up to build mobile read more

Rupal Patel

Head of Supply Energy - Capita Consulting

Rupal is a recognised source of expertise in the utilities and smart energy industry with over 20 years of experience in the sector ranging from consultancy to operations and senior management roles. Prior to Capita, Rupal held a variety of read more

Sam Fuller

Customer success director - Content Guru

Sam Fuller is Customer Success Director for the Redwood Technologies Group, with responsibility for driving value for the Group’s clients. Sam works closely with customer-facing teams at every touchpoint in the customer journey, ensuring that the company’s own CX reaches the read more

John Davies

Chief information officer - MOSL

John joined MOSL as Chief Information Officer (CIO) in December 2019. He is an accomplished IT leader, with a proven record of success across multiple sectors, technologies and experience of a range of sourcing models. Before joining MOSL, John was read more

Richard Hall

Chief energy economist - Citizens Advice

Richard Hall is the Chief Energy Economist at Citizens Advice.  He previously worked for the consumer group, Consumer Focus, the energy regulator, Ofgem, and the electricity market central services company, Elexon, on a broad range of both upstream and downstream competition read more

Alan Linter

Innovation and data science director - Capita Consulting

At Capita Alan Linter is responsible for searching out new and innovative technology solutions that allow clients to be at the forefront of customer service delivery. He is also responsible for Capita Data Science practice that looks to link complex data sets and maximise read more

George Hunt

Chief strategy officer, general manager, Europe - Smart Energy Water

As Chief strategy officer for SEW, George leads the strategic direction for SEW, globally, and strategic growth across Europe. He has over 30 years in Energy and Utilities, most recently as CIO and GM Digital for Sydney Water where he read more

Sara Higham

Director of corporate affairs - Smart Energy GB

Sara joined Smart Energy GB as Director of Corporate Affairs in January 2022. In her role, Sara oversees the organisation’s relationship with industry, government and other stakeholder groups, as well as the team’s work engaging parliamentarians and stakeholders, and publishing read more

James Bushby

Business development lead - Mastercard

James Bushby is global Business Development lead for real-time payments at Mastercard. He is responsible for guiding all Mastercard regional sales team efforts for real-time payments Infrastructure and Applications engagements, including at Vocalink, a Mastercard company. James has been instrumental read more

Sue Lindsay

Director of customer policy and engagement - Wessex Water

Sue joined Wessex Water in 1988 and has extensive knowledge of the water industry including regulation, policy and customer service. Appointed as Director of Customer Policy and Engagement in August 2016, Sue is responsible for all aspects of customer experience, read more

Gary Rosier-Taylor

Vice president of sales - Localz

Formerly Managing Partner UK & Ireland at Verizon Connect, Gary Rosier-Taylor has over a decade of experience in software and technology sales environments. He specialises in start up organisations going through significant growth phases and increasing market exposure. As VP read more

Andy Clowes

Head of customer experience and strategy - South East Water

Duncan McCombie

Chair, customer engagement group - Western Power Distribution

Beth Moon

Head of customer and behavioural insight - Ofgem

Beth Moon is the Head of Customer and Behavioural Insight at Ofgem and a trustee for the Social Research Association. A social researcher by background she has over 15 years’ experience applying social research and behavioural science within the public read more

Max McShane

Head of digital marketing - Octopus Energy

Max is currently in his 5th year at Octopus Energy. He joined their ambition to lead a much overdue revolution of the energy industry and help bring 100% green power and exceptional service to customers around the world. Pioneering digital read more

Richard Neudegg

Head of regulation - Uswitch

Richard’s passion lies within ensuring the communications, energy and personal finance markets are competitive so that consumers are empowered to get the best possible deal. His expertise in consumer and market regulation with Uswitch is unrivalled, having extensive experience in read more

Jeff Hardy

Senior research fellow, Grantham Institute - Imperial College London

Dr Jeff Hardy has over 20-years academic, policy and business experience in sustainable energy. He has helped clients around the world understand the implications of zero carbon futures on business models and strategy, consumers, customers and citizens, policy and regulatory read more

Claire Forbes

Senior director of corporate communications - Ofwat

Dr Claire Forbes is Senior Director of Corporate Communications at water regulator Ofwat. Claire has made a career out of regulatory-style communications, having previously worked as Director of Communications at the Advertising Standards Authority and the Parliamentary and Health Service read more

Dan Alchin

Deputy director, retail - Energy UK

Dan is Deputy Director, Retail at Energy UK. He is responsible for developing and leading the associations approach on retail and social policy issues. Dan previously worked in public affairs and communications, where he advised FTSE 100 firms and not read more

James Wallin

Editor - Utility Week

James joined Utility Week in 2019 to launch its membership offer and expand its digital offering. He heads up the news and analysis team, both for online and in print. Prior to joining Utility Week he worked on a variety read more