David Hinton

CEO - South East Water

David’s career began in the field of food and water microbiology consultancy and research.  Having moved into the commercial laboratory of Mid Southern Water in 1994 he has progressed through the company and its subsequent mergers to oversee 4 Price read more

Philippe Commaret

Managing director of Customer - EDF

Philippe COMMARET is Managing Director of Customers for EDF in the UK, a position which he assumed in January 2020. This role oversees EDF’s entire residential customer, business customer and wholesale optimisation activities in the UK. EDF is Britain’s biggest read more

Donna Howden

Head of customer service - Southern Water

Donna loves making a difference, an experience leader of customer transformation, Donna spent 13 years of her career at O2 Telefonica improving customer service across the UK and South Africa, significantly reducing complaints and redesigning the way customer service is read more

Warren Buckley

Retail director - Thames Water

Warren is the Retail Director at Thames Water where he is responsible for all customer facing activity including customer service, billing, credit management, domestic and commercial channels, developer services and the smart metering programme. Warren joined from HSBC plc where read more

Denise Willis

 Senior manager of industry change  - EDF

I am the Senior Manager of Industry Change at EDF within the Corporate Policy and Regulation team.  My current role looks holistically at the delivery of large industry change programmes such as Market-wide Half Hourly Settlements, Faster, More Reliable Switching, Retail Code Consolidation, smart metering policy and data and digitalisation.  I live in read more

Zoe McLeod

Chair of customer engagement group - Cadent

Zoe Mcleod is a consumer policy and regulatory expert with a particular focus on energy, water, sustainability, engagement, and consumer vulnerability issues. She is the independent Chair of the South East Water Customer Challenge Group and also Cadent Gas'  Customer read more

Kendal Morris

Customer service director - SP Energy Networks

Kendal has worked in customer facing senior leadership roles for over 30 years, responsible for customer service and social strategy for SP Energy Networks serving 3.5 million households and businesses. With a track record of delivering significant cultural change and read more

Mark Meyrick

Head of smart grids & PPA - Ecotricity

Mark is Head of Trading & Smart Grids at Ecotricity, managing a trading team responsible for balancing the company’s overall energy position, forecasting generation & demand, pricing tariffs and bespoke deals and developing the company’s flexibility capabilities. This focuses on read more

Peter McClenaghan

Director of infrastructure and sustainability - The Consumer Council

Peter McClenaghan is Director of Infrastructure and Sustainability at The Consumer Council, responsible for energy, water, and transport policy.  Prior to joining the Consumer Council, Peter worked as a consultant advising utility companies. This included supporting electricity and gas companies in their RIIO-2 read more

Nicola Brown

Director of consumer relations - CCW

Nicola joined CCW in October 2021, having spent six years working for Npower as Head of Customer Contact and four years at British Gas. In both organisations, Nicola led large operational teams in delivering great service and transformed the complaints read more

Joe Brownless

Customer experience director - Affinity Water

Joe joined Affinity Water as Customer Experience Director in June 2019, bringing with him an expert insight into the consumer journey strategy across all touchpoints and maximising the use of digital channels.  He has since brought together all of Affinity’s core read more

Richard Hall

Chief energy economist - Citizens Advice

Richard Hall is the Chief Energy Economist at Citizens Advice.  He previously worked for the consumer group, Consumer Focus, the energy regulator, Ofgem, and the electricity market central services company, Elexon, on a broad range of both upstream and downstream competition read more

Eliane Algaard

Director of customer operations - SSEN

Eliane Algaard joined SSEN in summer 2020 as Operations Director of its Southern Distribution network. She plays an integral role in the Distribution leadership team, is a member of the SSEPD Board and is responsible for the network operations, strategic read more

Alan Linter

Innovation and data science director - Capita Consulting

At Capita Alan Linter is responsible for searching out new and innovative technology solutions that allow clients to be at the forefront of customer service delivery. He is also responsible for Capita Data Science practice that looks to link complex data sets and maximise read more

Chris Cartwright

Head of Critical Infrastructure - Capita Consulting

Chris is a Senior Executive with over 20 years’ experience in Energy/ Utilities/ Infrastructure and Consulting. He is currently a Market Sector Leader and Head of Critical Infrastructure at Capita Consulting. Chris is a Chartered Engineer and Fellow with the read more

Ed Dodman

Director of regulatory affairs - Ombudsman Services

Ed Dodman was appointed the first Director of Regulatory Affairs at Ombudsman Services (OS) in October 2019. A not-for-profit organisation, OS operates the Ofgem-approved Energy Ombudsman and one of two ombudsman schemes in telecommunications to independently resolve disputes between consumers read more

Duncan McCombie

Customer engagement group chair - Western Power Distribution

Andy Clowes

Head of customer experience and strategy - South East Water

Beth Moon

Head of customer and behavioural insight - Ofgem

Max McShane

Head of digital marketing - Octopus

Maxine Frerk

Chair of customer engagement group - SGN

Maxine was previously senior partner at Ofgem responsible for all aspects of regulation of the distribution networks, including the most recent RIIO-ED1 price control. During her earlier career at Ofgem she covered a range of areas including enforcement and smart read more

Richard Neudegg

Head of regulation and compliance - Uswitch

José Davila

Director of strategy, regulation and transformation - E.ON

Jeff Hardy

Deputy chair, customer engagement group - UKPN

Claire Forbes

Senior director of corporate communications - Ofwat

Dan Alchin

Deputy director, retail - Energy UK

James Wallin

Editor - Utility Week

James joined Utility Week in 2019 to launch its membership offer and expand its digital offering. He heads up the news and analysis team, both for online and in print. Prior to joining Utility Week he worked on a variety read more

Jane Gray

Content director - Utility Week

Jane joined Utility Week in 2014 and has reported on developments in both the energy and water sectors at a critical time in their development. As content director, she is responsible for ensuring all Utility Week’s content is of the read more