2022 Sponsors and Partners included:

Event partner

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Localz are experts at digital customer engagement, combining real-time location tracking and multi-party customer communications. Localz takes the last mile complexity out of the day of service, offering businesses configurable solutions to make the day of service awesome.

The Localz platform enables real-time service tracking, accurate ETAs, two-way communication, and dynamic feedback. Localz increases customer satisfaction and first-time access rates, saving operational costs along the way.

Localz is used by RAC, HSS Hire, OVO Energy, Autoglass, Rentokil, and Woolworths.

For more information, please visit: www.localz.com

Headline sponsor
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Capita is a consulting, transformation and digital services business. Every day their 55,000 colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between government and citizens, businesses and customers. They partner with their clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best, and making people’s lives easier and simpler. They operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa.

For more information, please visit: https://www.capita.com/  

Co-sponsors
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Content Guru makes engagement easy. A global leader in cloud communications solutions, Content Guru delivers off-the-shelf and bespoke customer engagement and cloud contact centre services for the utilities sector, through its multi-award-winning storm® platform.

Europe’s largest Customer Engagement and Experience solution, storm brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, which include video chat, Instant Messaging and social media, storm gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.

For more information, please visit: www.contentguru.com

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The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Gentrack provides utilities across the world with market leading products and services to drive their transformation. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to manage complexity, deliver exceptional customer experiences and secure profits. Together, we are renewing utilities.

For more information, please visit: www.gentrack.com

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Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

For more information, please visit: www.mastercard.co.uk

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Smart Energy Water, with its innovative and industry-leading cloud platforms, aims to deliver the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to the global energy, water, and gas providers. SEW dedicatedly works toward delivering solutions that increase conservation efforts and engage, empower, educate millions of people to save energy and water through digital self-service platforms. We partner with businesses to deliver platforms that are easy-to-use, integrate seamlessly, and help build a strong technology foundation that allows them to become future-ready.

For more information, please visit: www.sew.ai

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Vyntelligence is a Category Defining mobile-first Short-Video Platform to accelerate your digital transformation initiatives. We are creating financial, ESG and social value by simplifying work for customers and frontline workers with an easy-to-deploy mobile-first application. Our customers have enhanced productivity: saving over 35% in field visits; improving NPS by up to 85%; reducing install-to-commission time by up to 70% and reducing snags by up to 50%. Simple to deploy, and proven at leading energy, utility & telecom businesses - it is uniquely positioned to intelligently digitise and automate multiple fieldwork and customer processes to reduce cost, save carbon miles & identify missed revenue opportunities. Vyntelligence’s SmartVideoNotes technology uses asynchronous, structured, short video to capture complex information digitally, extract data for analysis and predictive modelling, recommend next best actions for managing assets and training the field workforce. Users are vynning in 15 countries in 5 languages across major businesses: Scottish & Southern Electric, Engie, Cadent Gas, EDP, Welsh Water, Northumbrian Water, United Utilities, Severn Trent Water, BT Openreach and Telent. Headquartered in London representing 15 nationalities across UK, India, Paris, Singapore and US, Vyn SmartVideoNotes has been granted US patents for Smart Data Capture, Ranking and Delivery of Insights. Featured on the 2021 Deloitte UK Technology Fast 50 and Best Smart Network Solution at the Global Energy Tech Awards, we also recently achieved AWS Energy Competency Status.

For more information, please visit: www.vyntelligence.com

Associate sponsor
DigDat+web-address

digdat provides a range of digital data management and communication solutions for businesses. It develops, hosts and deploys on-demand digital data information services, consumer notification services and location data solutions, making data easily accessible to all types of user via various platforms. The digdat portfolio includes:

  • digdat In Your Area – a hosted business solution providing real-time communication updates on events and activities
  • digdat Utilities – a 24/7 national service that provides visibility of utility asset records, ensuring underground assets are located and avoided where necessary, reducing the risk of potential damage
  • digdat Connect – a free, 24/7 online ‘look-up’ service for underground assets, and
  • digdat Retailer Notification Service – an offering which enables wholesalers to communicate information about incidents, interruptions, investments and events that have the potential to impact their retailers’ customers.

For more information, please visit: www.digdat.co.uk