22 January

1:30 pm - 5:00 pm

A launchpad for delivering your customer service and CMeX agenda

Water Customer Pre-Conference Workshop
Customer experience is now arguably the most important differentiator in an otherwise fairly level playing field. The Water industry has recognised this, as have the regulators, however with customer expectations and their satisfaction continually being defined by a raft of well-funded, innovative and fast-paced global businesses, the need to step outside the box and challenge conventional sector thinking is more paramount than ever. Workshop focus:
  • Exploring service/CX excellence in parallel markets
  • Defining and breaking common service/experience assumptions
  • Designing a service (and communications) concept
  • Challenging conventional thinking in your own organisation and delivering on your customer, service and CMeX agenda


Workshop facilitated by