Name
Panel discussion and questions: Is the definition of great customer service changing?
Date & Time
Thursday, February 5, 2026, 10:00 AM - 10:45 AM
Speakers
Mike Keil, Chief Executive, CCW
David Ritchie, Director of Customer Experience & Operations, SSE Airtricity
Louise Walsh, Chief Customer Contact Officer, Utilita
David Ritchie, Director of Customer Experience & Operations, SSE Airtricity
Louise Walsh, Chief Customer Contact Officer, Utilita
Description
- Maintaining the highest level of customer experience as an essential service
- How can we ensure fairness for customers during a shift from social tariffs?
- Which solutions can we implement to mutually benefit consumers and providers alike?
- How can utilities meet modern expectations and train operators to deal with queries end-to-end?
- How can we ensure all industry improvements remain affordable?