Name
What does the Cunliffe Review mean for customers?
Date & Time
Thursday, February 5, 2026, 11:15 AM - 11:30 AM
Speakers
Description
- How do we satisfy customers while increasing investment, which could lead to bill increases?
- Balancing customer needs vs meeting ODIs
- Exploring a CCW/Ombudsman shift as recommended in the Cunliffe Review
- How can we better incentivise high-quality customer service in a sector where customer bases are geographically assigned?