Name
Fireside chat: Driving a holistic and transparent approach to customer service
Date & Time
Thursday, February 5, 2026, 11:55 AM - 12:30 PM
Speakers
Description
- How can we encourage collaborative and holistic customer strategies across UK utilities as a whole?
- To what extent is consumer privacy respected when analysing smart meter data?
- Will we ever achieve a truly effective shared PSR?
- How can we better communicate customer and community value in infrastructure investment?
- How can we make the low-carbon transition affordable to customers?