Name
Panel discussion: Driving a holistic and transparent approach to customer service
Date & Time
Thursday, February 5, 2026, 12:15 PM - 12:45 PM
Speakers
Simon O'Loughlin, Future Networks Innovation Project Manager, Scottish and Southern Electricity Networks
Venus Galarza-Mullins, Principal Policy Manager, Citizens Advice
Sampathkumaran Hariharan, Consulting Partner – Utilities, Wipro
Venus Galarza-Mullins, Principal Policy Manager, Citizens Advice
Sampathkumaran Hariharan, Consulting Partner – Utilities, Wipro
Description
- How can we encourage collaborative and holistic customer strategies across UK utilities as a whole?
- To what extent is consumer privacy respected when analysing smart meter data?
- How effective is the sharing of data for priority services?
- How can we better communicate customer and community value in infrastructure investment?
- How can we make the low-carbon transition affordable to customers?