Medallia

Medallia is the leading platform for capturing and analyzing customer, employee, and stakeholder feedback in real-time, empowering organizations to create memorable experiences that build loyalty and drive growth. Its core value proposition lies in its ability to transform feedback from every interaction—whether it's from customers, employees, or partners—into actionable insights. Medallia leverages cutting-edge technologies, including artificial intelligence (AI) and machine learning (ML), to deliver deep, data-driven insights that help businesses make smarter decisions. This results in reduced churn, increased customer and employee satisfaction, and stronger loyalty and retention. By delivering personalized, high-quality experiences, businesses see not only improved retention but also an increase in new customer acquisition, driven by positive word-of-mouth and reviews. Ultimately, companies using Medallia boost operational efficiency, strengthen their competitive advantage, and drive sustainable revenue growth.

For more information, please visit medallia.com

Sabio

Sabio Group is an expert services partner specialising in digital CX transformation. 
 
In an era where utility organisations face consistent reputational challenges, we help them tear down silos, rebuild loyalty, and deliver exceptional customer experiences. Our expertise lies in blending cutting-edge AI, data insights, and omnichannel contact centre technologies to simplify the complex and humanise the transactional. 
 
Whether helping water companies navigate reputational storms or energy firms modernise for competitive edge, we deliver clarity in a world of complexity. With Sabio, utilities organisations - such as Engie in France and Vattenfall in Sweden - can meet escalating customer demands, stay compliant, and turn challenges into opportunities — all while redefining what great service looks like.  
 
Through our own knowledge and technology, as well as that of world-class technology leaders such as Amazon, Avaya, Cognigy, Genesys, Google, Microsoft, Salesforce, Twilio and Verint, Sabio can help your utility organisation optimise customer journeys by making better decisions across your multiple contact channels.   

For more information, please visit: sabiogroup.com

Utility Week Live (19-20 May) - Europe's only pan-utility exhibition

After a record-breaking show in 2025, Utility Week Live will return to the NEC, Birmingham on 19-20 May 2026 with a new content programme with innovation front and centre, a host of new and much-loved returning features, and a range of opportunities for supply chain partners to show their support as utilities are asked to step up and deliver new infrastructure at a scale not seen since the Victorian era. 

A new central innovation stage brings together learnings from innovation projects across energy and water, cutting-edge R&D and academia to tackle the most pressing challenges facing utilities today, as well as a new Infrastructure Delivery Stage exploring practical solutions to deliver infrastructure rollout at pace. 

Find out more: utilityweeklive.co.uk