Utility Week Live
Utility Week Live, Europe's only pan-utility exhibition, is back for 2026 - bigger and better than ever.
Utility Week Live will return to the NEC, Birmingham on 19-20 May 2026 (halls 17/18) with its biggest-ever content programme across seven new stages, featuring more than 175 expert speakers.
Over two days, the exhibition will bring 4,000+ energy and water professionals together for cross-sector collaboration and award-winning, free-to-attend content. Key challenges, including infrastructure delivery, digital rollout, and the discovery and implementation of innovation - and more - will be addressed, supported by 200+ exhibitors showcasing the market’s leading technologies and solutions, along with immersive show features.
UWL26 is your chance to connect, learn, and take away actionable insights to deliver better outcomes for your customers. Don't miss it.
Co-sponsors
Capita
Capita is one of Europe’s leading business process outsourcing providers. We provide transformational customer experience management services that are driven by data, enabled by technology, powered by people.
Blending cutting-edge AI and automation with deep operational expertise to create agile, intelligent, and customer-focused contact centre solutions.
With a strong tech partner ecosystem and a legacy of delivering complex change, Capita's ability to embed innovation meaningfully, drives efficiency, growth, and customer satisfaction across more than 100 million customer interactions annually.
For more information, please visit: capita.com
Medallia
Medallia is the leading platform for capturing and analyzing customer, employee, and stakeholder feedback in real-time, empowering organizations to create memorable experiences that build loyalty and drive growth. Its core value proposition lies in its ability to transform feedback from every interaction—whether it's from customers, employees, or partners—into actionable insights. Medallia leverages cutting-edge technologies, including artificial intelligence (AI) and machine learning (ML), to deliver deep, data-driven insights that help businesses make smarter decisions. This results in reduced churn, increased customer and employee satisfaction, and stronger loyalty and retention. By delivering personalized, high-quality experiences, businesses see not only improved retention but also an increase in new customer acquisition, driven by positive word-of-mouth and reviews. Ultimately, companies using Medallia boost operational efficiency, strengthen their competitive advantage, and drive sustainable revenue growth.
For more information, please visit medallia.com
Verint®
Verint® is a leader in Customer Experience (CX) Automation. The world’s most iconic brands—including more than 80 of the Fortune 100 companies—rely on Verint Open Platform to achieve stronger, faster AI Business Outcomes, Now™ that reduce costs and elevate CX. With Verint, organisations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not sustainable solutions, organisations recognise the need for AI-powered platforms and CX Automation to achieve their strategic objectives and realise significant ROI.
For more information, please visit: verint.com
Vyntelligence
Vyntelligence (Vyn®) is the market-leading Agentic Video Intelligence Work Platform, designed for customers, contractors and colleagues. Vyn Simplifies and Speeds up work with short video data capture and Agentic Video Intelligence.
Top 90% of UK utilities & telecoms use Vyn®, creating trusted engagement by simplifying and speeding up work to optimise asset life cycles.
Turning field videos, prompted before, during, and after work, into automated workflows, its AI-driven insights help businesses improve pricing accuracy, speed-up delivery, ensure safety & compliance compliance.
Vyn® is proud to partner with game changers: Vodafone, EDP, Total Energies, Cadent Gas, Currys, Severn Trent, and UK Power Networks.
For more information, please visit: vyntelligence.com
Wipro
Wipro Limited is a leading AI-powered technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our consulting-led approach and the Wipro Intelligence™ unified suite of AI-powered platforms, solutions and transformative offerings, we help clients realize their boldest ambitions to build intelligent and sustainable businesses. The Wipro Innovation Network – part of the Wipro Intelligence™ suite – underpins our commitment to client-centric co-innovation and co-creation by bringing together capabilities from the innovation labs and partner labs, academia, and global tech communities. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
For more information, please visit: www.wipro.com
Exhibitors
Absolute Intelligence
Absolute Intelligence delivers compliant customer engagement at scale by blending proprietary Conversational AI Voice Agents with highly skilled South African specialists.
Its AI technology manages high-volume interactions with sentiment detection, secure orchestration and full audit trails. Its human experts (or your own) step in for complex cases and vulnerable customers.
This hybrid model eliminates queueing, improves first-contact resolution and provides elastic capacity that can rapidly scale call handling (up and down) without headcount impact or compromising compliance.
Absolute Intelligence supports Utilities, Retail, Financial Services, Insurance and other sectors, delivering measurable performance, lower costs and higher customer satisfaction.
For more information, please visit: absoluteintelligenceuk.com
Evouchers
Evouchers is a secure, user-friendly platform designed to make the distribution of funds fast, simple, and stress-free.
Trusted by local authorities, social housing providers, charities, schools, and food banks, Evouchers helps distribute millions of vouchers each year. From cost-of-living support and household essentials to energy vouchers and white goods, our platform ensures funds reach those who need them quickly and efficiently.
Our intuitive dashboard gives you complete visibility and control over every stage of the voucher journey, while our dedicated first-line support team ensures recipients have a smooth and positive experience.
For more information, please visit: evouchers.com
NFON
NFON is a leading cloud business communications provider specialising in secure, next-generation CX solutions. We deliver AI-enabled cloud contact centres and full agentic AI capabilities that help organisations revolutionise customer experience, elevate customer service and strengthen retention. Our smart, scalable technology improves agent experience, streamlines operations and reduces costs, empowering businesses to work faster, smarter and more securely. With NFON, customers gain reliable, future-ready communications built for efficiency, innovation and exceptional CX.
For more information, please visit: nfon.com
Odigo
Odigo is a French global software vendor delivering AI-powered Contact Centre and Customer Experience as a Service (CCaaS & CXaaS) solutions that transform interactions between brands and their customers. A pioneer of customer experience in France and now a European leader, Odigo has supported more than 250 large organisations across over 100 countries for nearly 40 years.
With 680 employees and revenue exceeding €160 million, Odigo combines market-leading voice quality with trusted AI to orchestrate customer journeys, optimise performance, and drive measurable improvements in customer satisfaction.
Built in Europe. Hosted in Europe. Trusted Globally.
Find out more at: odigo.com/en-gb/
Quadient
Quadient helps companies deliver meaningful interactions with current and future customers. A leading and publicly listed company, the Quadient portfolio of CXM technology enables organisations to transform the experiences for their customers through timely, optimised, contextual, highly individualised, and accurate communications for all channels. Our solutions bring together and activate the entire organisation in the name of customer experience, through better collaboration, visibility into, and orchestration of the customer journey.
Quadient supports thousands of clients and partners worldwide in the banking, financial services, insurance, and service provider industries in their quest to achieve customer experience excellence.
For more information, please visit: quadient.com
Sabio
Sabio Group is an expert services partner specialising in digital CX transformation.
In an era where utility organisations face consistent reputational challenges, we help them tear down silos, rebuild loyalty, and deliver exceptional customer experiences. Our expertise lies in blending cutting-edge AI, data insights, and omnichannel contact centre technologies to simplify the complex and humanise the transactional.
Whether helping water companies navigate reputational storms or energy firms modernise for competitive edge, we deliver clarity in a world of complexity. With Sabio, utilities organisations - such as Engie in France and Vattenfall in Sweden - can meet escalating customer demands, stay compliant, and turn challenges into opportunities — all while redefining what great service looks like.
For more information, please visit: sabiogroup.com
Stripe
Stripe is the leading global Payment Service Provider that helps organisations move money seamlessly, securely, and at scale. Used by millions of businesses worldwide, Stripe provides the technology to accept payments, manage billing, send payouts, and gain real-time financial insights through a single, unified platform.
Stripe for Utilities supports complex, high-volume payment flows with reliability, flexibility, and built-in compliance. Our infrastructure is designed to reduce friction, protect revenue, and enable modern customer payment experiences - whether that’s Direct Debit, cards, digital wallets, or flexible payment journeys - while integrating easily with existing billing and customer systems.
For more information, please visit: stripe.com/gb