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UTILITY WEEK CONSUMER DEBT CONFERENCE

Improving collections, increasing engagement and reducing debt

27 February 2020 | Birmingham

BOOK BEFORE 13 DECEMBER & SAVE £100

15+
debt experts

120+
utility sector attendees

4+
hours networking

The Utility Week Consumer Debt Conference equips credit, debt, billing and collections professionals within energy and water companies with the insight to more effectively reduce bad debt, improve collections and drive consumer engagement.

ONLY HERE CAN YOU

  • Work with your peers to understand how best to engage with high risk customers earlier
  • Understand how utilities can tackle affordability challenges collaboratively
  • Hear from Ofgem on regulatory recommendations in the changing debt landscape
  • Be encouraged to think differently as you learn lessons from innovative examples of debt collection
  • Learn how to get full value from your customer data

EXPERT SPEAKERS INCLUDE:

Chris Thewlis
Director of customer services
npower

Michelle Atkinson
Head of income
United Utilities

Mark Wilkinson
Head of income
Northumbrian Water

Mike Bingham
Affordability lead
Thames Water

Ben Earl
Water efficiency manager
Southern Water

Jane Haymes
Collections strategy manager
United Utilities

WHAT PREVIOUS ATTENDEES SAID

A great opportunity to attend somewhere where there are likeminded people with different perspectives on the same issues.
Head of collections, SSE

It was great to see such a wide range of utility companies, but even better to see all 3 CRA's and both regulators.  The content was mostly very current and well delivered and the venue was perfect.  Same again next year!!
Debt strategy manager, Severn Trent

A good place to network and learn from others.
Collections strategy manager, Affinity Water

A fantastic event with very good speakers and great networking opportunities.
Senior creditor liaison policy officer, Citizens Advice

UW Consumer Debt 2019 (image 1)
UW Consumer Debt 2019 (image 3)
UW Consumer Debt 2019 (image 2)
UW Consumer Debt 2019 (image 5)

WHO ATTENDS?

Severn Trent
Affinity Water
Asset Collections and Investigation
Challenging Ideas
Chartered Institute of Credit Management
Christians Against Poverty
Thames Water
Scottish Power
Legal and General
iSupply
Welsh Water
Citizen Advice Scotland
Consume Council for Water
Credit Services Association
Energy UK
SSE
Wessex Water
Green Network Energy
South West Water
Northumbrian Water
npower
Ofgem
United Utilities
Southern Water
Haven Power
South East Water
Ofwat
Pinnacle Power
Policy In Practice
Power NI
Veolia
Step Change Debt Charity
Independent Water Networks

BOOK YOUR TICKET

Prices

  • Utilities, public sector, non-profit, academic - prices from £449
  • Standard - prices from £549

Your ticket includes:

  • Insights from 15+ industry-leading speakers
  • Exclusive case studies of successful projects including tackling affordability challenges from Southern Water
  • A rare opportunity to have your say and get your questions answered by influential figures
  • A chance to network with over 120+ debt and collection professionals from the UK’s leading utilities
  • Delicious buffet lunch and refreshments throughout the day
  • Exclusive access to post-show presentations and report

LOCATION

The National Conference Centre (aka National Motorcycle Museum)

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