UTILITY WEEK CONSUMER DEBT CONFERENCE

Improving collections, increasing engagement and reducing debt

27 February 2020 | Birmingham

15+
debt experts

120+
utility sector attendees

4+
hours networking

The Utility Week Consumer Debt Conference equips credit, debt, billing and collections professionals within energy and water companies with the insight to more effectively reduce bad debt, improve collections and drive consumer engagement.

ONLY HERE CAN YOU

  • Work with your peers to understand how best to engage with high risk customers earlier
  • Understand how utilities can tackle affordability challenges collaboratively
  • Hear from Ofgem on regulatory recommendations in the changing debt landscape
  • Be encouraged to think differently as you learn lessons from innovative examples of debt collection
  • Learn how to get full value from your customer data

2019 SPEAKERS INCLUDED:

Chris Thewlis
Chief operating officer
npower

Michelle Atkinson
Head of income
United Utilities

Mark Wilkinson
Head of income
Northumbrian Water

Mike Bingham
Affordability lead
Thames Water

Martyn Cladingbowl
Head of debt
Ecotricity

Malachy McVeigh
Head of credit and collections
Power NI

WHAT PREVIOUS ATTENDEES SAID

A great opportunity to attend somewhere where there are likeminded people with different perspectives on the same issues.
Head of collections, SSE

It was great to see such a wide range of utility companies, but even better to see all 3 CRA's and both regulators.  The content was mostly very current and well delivered and the venue was perfect.  Same again next year!!
Debt strategy manager, Severn Trent

A good place to network and learn from others.
Collections strategy manager, Affinity Water

A fantastic event with very good speakers and great networking opportunities.
Senior creditor liaison policy officer, Citizens Advice

UW Consumer Debt 2019 (image 1)
UW Consumer Debt 2019 (image 3)
UW Consumer Debt 2019 (image 2)
UW Consumer Debt 2019 (image 5)

LOCATION

The National Conference Centre (aka National Motorcycle Museum)