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As debt levels rise and technology and customer needs evolve, it is vital that utilities have robust strategies and processes in place to reduce consumer debt.

How can the sector tackle affordability challenges? What role does data play in a post-GDPR world? How can the industry work more collaboratively to improve collections and support vulnerable customers? What opportunities and innovations exist to improve customer engagement?

The 12th annual Utility Week Consumer Debt Conference brings together forward-thinking credit, debt, billing and collections leaders within the energy and water sectors to answer these questions and more.

Join 120+ of your peers for innovative topics, leading speakers and lively discussions and debates to address the role of innovation and collaboration, regulation and policies, and best practices from within and outside the industry to respond to the most pressing trends and issues surrounding consumer debt.

New for 2020, we have included a pre-conference workshop on unlocking the full value from your customer data for an exclusive number of participants to take a deep dive into the importance of data quality and analysis and turning big data into tangible benefits for customers.

We look forward to meeting you in London for unrivalled networking and knowledge exchange among your peers.

Jane Gray
Content director
Utility Week