The Utility Week Consumer Debt Conference is the main source of knowledge & exchange of expertise for customer and debt professionals delivering leading speakers, lively discussions and debates, innovative topics and collaborative workshops every year.

There has never been a more crucial time for the utility sector to collaborate, create strong partnerships with customers and collection agencies alike to build trust and protect vulnerable customers.



Utility company directors, heads, and managers responsible for:

  • Consumer debt and debt recovery
  • Collections / domestic collections
  • Billing / Payment
  • Revenue assurance
  • Credit control, support and strategy
  • Consumer affairs
  • Customer services / relations
  • Risk management
  • Business performance
  • Smart metering
  • Churn management / loyalty
  • Fraud

In addition to regulators, consumer bodies, credit and collections agencies and solution providers within the electricity, gas and water sectors.



Utility Week is an award-winning brand sitting at the heart of the energy & water sectors. It was launched in 1994 in response to the growing regulatory and market complexity following utility privatisation. For more than 20 years, Utility Week has been the UK utility sector’s unrivalled thought leader and source of news and comment on the business of Britain’s electricity, gas and water companies. Utility Week provides authoritative analysis, impartial industry intelligence and insight. It has the trust and respect of utility chiefs, regulators and government.

For more information, visit: www.utilityweek.co.uk