26 February 2020

1:30 pm - 5:00 pm

Unlocking the full value from your customer data

Technological advancements have led to improved capabilities for companies when it comes to collecting and analysing customer data, however, with these advancements greater regulatory restrictions are also in place. So, how should utilities be best using their data to unlock the full value for themselves and their customers? Get your questions answered and connect with like-minded customer, debt and billing professionals through interactive discussions and brainstorming sessions designed to help you get the best from your data.

Workshop focus:

  • Determining what is good data
  • Using data correctly and responsibly, eliminating fear whilst ensuring GDPR compliance
  • What can you do vs what you want to do with data?
  • What are the benefits? What should be done with your data?
  • Turning unstructured data into an understanding of who pays, when they pay and how you can help high-risk customers
  • What are the opportunities for data sharing amongst utilities, regulators and government bodies?



Michelle Atkinson
Head of income - United Utilities

Roger Loving 150 x 150

Roger Loving
Credit performance and insight manager - United Utilities

Jane Haymes 150 x 150

Jane Haymes
Collections strategy manager - United Utilities