Changing the perception, image and culture of debt collection
Time: 1:20 pm
day: 27 February 2020
Details:
- The role of debt collection within the overall business and the journey to provide greater understanding and promotion of its importance
- Driving cultural change and attitudes to debt collection and debt collection staff
- Rebranding – why? the journey and results
Speakers:
Malachy joined the Utility Industry in Sept 1979 in what was then known as Northern Ireland Electricity Supply (NIES). Over his career of 40 years Malachy has been part of a journey through many phases of change from privatisation, market opening, transformation and various name rebrands leading to the current company name PowerNI. Malachy has…Read more