Suzanne Heneghan
Acting editor
Utility Week

Customers are at the heart of the energy industry’s rapid and disruptive transformation, which includes major technological, regulatory, and cultural change. Driving efficiency and providing exceptional customer service, whilst ensuring the protection of vulnerable customers, is high on the agenda across the UK energy market.

Innovation is key to embracing this evolution; from revolutionary artificial intelligence (AI) technologies, to collaborating outside the energy industry, and embracing novel approaches to communication.

It is crucial that energy companies are dynamic and flexible in developing strategies which respond to the growing competition across the market to offer personalised, affordable, and accessible customer services.

The 2019 Utility Week Energy Customer Conference will equip energy customer professionals with the tools required to exceed customer expectations in an evolving market through critically examining regulatory updates, delivering practical and engaging breakout sessions, and exploring pioneering approaches to enhancing customer engagement and experience.

Who attends?

Energy retail and network company directors, heads of and managers responsible for:

  • Customer service, relationship management, loyalty and insight
  • Customer engagement/experience
  • Strategy
  • Regulation
  • Commercial
  • Marketing
  • Sales
  • Branding
  • Corporate communications and external affairs
  • Smart metering

In addition to: Government, regulators, NGOs and charities, consultants, consumer councils, technology and solution providers.


Utility Week

Utility Week is an award-winning brand sitting at the heart of the energy and water sectors. For more than 20 years, Utility Week has been the UK utility sector’s unrivalled thought leader and source of news and comment on the business of Britain’s electricity, gas and water companies. Utility Week provides authoritative analysis, impartial industry intelligence and insight. It has the trust and respect of utility chiefs, regulators and government.


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