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James Walker

James Walker

James Walker

Company: Resolver

Job title: Founder and chief executive

Bio:

James Walker is the Founder, CEO and driving force behind Resolver, which he launched at 10 Downing Street in 2013. Resolver is the leading independent consumer support service assisting consumers with over 2.5 million engagements and delivering better outcomes for everyone. During the company’s first year, James was the sole member of the Resolver team, running the company whilst working as head of innovation for Kingfisher PLC. Since then, James has become a respected specialist in consumer rights and has built Resolver from a company that hoped for 30 cases a day to one that expects double that amount before 1AM. In addition to running the company, James writes weekly columns for a number of national and regional newspapers, and is frequently called upon to provide guidance and commentary on consumer issues for both regulators and the Government.

Seminars:

Improving ‘trust’ in the retail energy market 4:00 pm

Findings from the study to aggregate all customer reviews Comparing the complaint to resolution process in energy to other sectors Examining the ‘disloyalty’ gap for energy consumersRead more

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