Matthew Vickers

Matthew Vickers

Company: Ombudsman Services

Job title: Chief executive


Matthew Vickers joined Ombudsman Services, which provides independent resolution of consumer complaints in sectors including energy and communications, in 2015 and became chief executive and chief ombudsman in late 2018. In his leadership role he is responsible for the not-for-profit organisation’s administration and financial management. His role also involves developing and implementing long-term strategy and maintaining positive relationships with regulators, government departments, politicians, consumer advocacy groups and other key stakeholders. He is passionate about the role of an ombudsman in delivering better outcomes for consumers and businesses alike. Prior to joining Ombudsman Services, Matthew was chief executive at the Scottish Legal Complaints Commission (SLCC), a non-departmental public body based in Edinburgh. A fluent Spanish speaker, he spent four years with the Foreign and Commonwealth Office as British Consul – initially in the Canary Islands and then in Madrid. Before entering public service, Matthew’s background was in retail and FMCG.


Questions and panel discussion 10:25 am

Session speakers to be joined by: Read more

day: 17 January 2019