Paul Roberts

Paul Roberts

Company: ENGIE UK & Ireland

Job title: Managing director of home energy

Bio:

Paul Roberts is Management Director of ENGIE’s Home Energy business in the UK. He successfully led the set up and launch of our ENGIE residential supply business which included the establishment of a Customer Care Centre. He has held a number of senior executive positions within ENGIE UK, including management of key functions across retail operations, energy trading, pricing and PPAs for both business (I&C and SME) and residential customers. Paul has also been responsible for the development of a number of innovative products for consumers and prosumers, including ENGIE’s market leading Connected Home proposition and has led many large-scale business transformation projects for the UK including replacement of all legacy retail systems and process improvement to reduce Cost to Serve and enhance customer experience. Prior to joining ENGIE in 2007, Paul completed a BSc. in Mathematical Physics and a Ph.D in Fluid Mechanics at the University of Nottingham and worked for two years within British Gas’ Research & Development team.

Seminars:

Revolutionising the customer experience 10:05 am

Integrating customer services The future of smart technology for customers Offering clear pricing schemesRead more

day: 17 January 2019