Company: Content Guru
Job title: Utilities specialist and business development manager
Tom Ward is a Utilities Specialist and Business Development Manager at Content Guru. Responsible for supporting mission-critical operations for a range of utilities organisations, Tom specialises in the energy sector and is passionate about the fluid introduction of new disruptive technologies such as Artificial Intelligence and Natural Language Processing. Tom’s presentation at the Energy Customer Conference will explore how the rapidly changing communications between energy retailers and their customers can be leveraged to transform the contact centre and streamline customer journeys.
Powering success: how technology can enhance customer service 11:35 am
Why customer service is the key to success Common obstructions of the connected customer journey How to transform customer engagement with artificial intelligenceRead more
day: 17 January 2019