Speakers

John Hutchins

Head of smarter living - EDF Energy Blue Lab

John Hutchins leads the Smarter Living team in EDF Energy's innovation accelerator, Blue Lab. His team is exploring ways to make the most of the opportunities being opened up by smart meters and connected devices to create value for customers read more

Lord Larry Whitty

Chair - Commission for Customers in Vulnerable Circumstances

After earlier jobs in the aviation industry and the civil service and a degree in economics from St John’s College Cambridge, Larry Whitty in 1970 started working for the trade union Movement – TUC then GMWU (now GMB) . He read more

Matthew Vickers

Chief executive - Ombudsman Services

Matthew Vickers joined Ombudsman Services, which provides independent resolution of consumer complaints in sectors including energy and communications, in 2015 and became chief executive and chief ombudsman in late 2018. In his leadership role he is responsible for the not-for-profit read more

Nicola Eaton Sawford

Managing director - Customer Whisperers

Nikki and the team at Customer Whisperers eat, sleep and breathe Customer Experience. Their passion is contagious, and their talents have been applied to improve the Customer Experiences enjoyed by tens of millions of UK customers. They work with brands read more

Paul Roberts

Managing director of home energy - ENGIE UK & Ireland

Paul Roberts is Management Director of ENGIE’s Home Energy business in the UK. He successfully led the set up and launch of our ENGIE residential supply business which included the establishment of a Customer Care Centre. He has held a read more

Sarah Morgan

Director, customer services - Good Energy

Customer Services Director since June 2018, Sarah heads up all of Good Energy’s customer service functions, ensuring a high level of service and experience for both B2C and B2B customers. Sarah has extensive experience leading teams in both technology and read more

Stephanie Trubshaw

Director of customer service - Electricity North West

Stephanie started in her role as Electricity North West’s customer director in July 2017 and aims to raise the profile and importance of customer service within the company. Prior to this latest role, Stephanie also held the role of head read more

Tom Ward

Utilities specialist and business development manager - Content Guru

Tom Ward is a Utilities Specialist and Business Development Manager at Content Guru. Responsible for supporting mission-critical operations for a range of utilities organisations, Tom specialises in the energy sector and is passionate about the fluid introduction of new disruptive read more

Yiango Mavrocostanti

Innovation and low carbon networks engineer - Western Power Distribution

Yiango Mavrocostanti is an Innovation and low carbon networks engineer at Western Power Distribution. Following her interests in sustainable energy networks and low carbon technologies, Yiango has been working on WPD innovation projects since 2012, while studying Electrical and Electronic read more