Chair: James Wallin, editor, Utility Week 

13:40 Sharing the heat: heat networks as a route to decarbonisation

• Exploring the growth of heat networks and their role in delivering net-zero
• Outlining the importance of consumer confidence and the role of regulation
• Ensuring the technology delivers its promise

Stephen Knight, director, Heat Trust 

14:00 Driving public trust and consumer uptake in the decarbonisation of heat 

• Transforming business structures to improve consumer engagement and trust   
• Providing customers with the right zero carbon solutions at the right time 
• Shifting strategic approaches to accelerate low carbon heating  

Gail Parker, low carbon homes director, British Gas  

  14:20 Case study: EQUINOX: Embracing heat pumps and their role in system flexibility  

• Engaging with customers and minimising consumer impact when managing the load 
• Understanding the potential impact of operating heat pumps flexibly 
• Sharing lessons learned on consumer behaviour from two winter trials 

Ryan Huxtable, innovation engineer, National Grid Electricity Distribution  

14:40 Question and answer session