Company: UK Power Networks
Job title: Head of customer service and innovation
Ian Cameron has over 20 years’ international experience in the electricity distribution networks industry. His background is in network operation, capital construction and connections, with a specific focus on renewable energy and system optimisation, this focus is supported through his Electrical and Mechanical degrees. As Head of Customer Services and Innovation for UK Power Networks, Ian’s role includes running our dedicated Customer Service Centre and a team of highly skilled engineers and data specialists developing innovative solutions to strategic key focus areas of enabling Net Zero, future operating models and improving existing business outputs. Furthermore, Ian is responsible for delivering best in class customer service, leading a team of more than 300 staff. These focus areas being readiness of the distribution network for the low carbon transition, future business / operating models and efficient and effective delivery of existing business outputs. Furthermore, Ian has overall accountability for innovation delivery programmes and innovation strategic direction.
Panel discussion: taking customers on the net zero journey 3:30 pm
Engaging customers more effectively and driving behaviour change Navigating net zero Adapting to climate changeRead more
day: THE ENERGY-WATER NEXUS: UNLOCKING INNOVATION & THE CUSTOMER JOURNEY