Name
Panel debate: supporting vulnerable customers: the utility business of the future
Date & Time
Tuesday, November 7, 2023, 10:10 AM - 11:00 AM
Speakers
Jemma Baker, Deputy director (future retail markets), Ofgem
Emily Bulman, director, policy & outcomes and pr24, Ofwat
Dhara Vyas, deputy chief executive, Energy UK
Graham Smith, Head of Water, Consumer Council for Northern Ireland
Emma Merritt, consumer vulnerability lead, Scottish and Southern Electricity Networks
Emily Bulman, director, policy & outcomes and pr24, Ofwat
Dhara Vyas, deputy chief executive, Energy UK
Graham Smith, Head of Water, Consumer Council for Northern Ireland
Emma Merritt, consumer vulnerability lead, Scottish and Southern Electricity Networks
Description
- Ofgem’s consumer vulnerability strategy
- Building trust and effective communication strategies
- Taking vulnerable customers on the net zero journey including the use of technology
- A view on social tariffs and other financial support measures