Name
REGULATOR FIRESIDE CHAT: How to best support vulnerable customers: lessons learned from the past few years
Date & Time
Tuesday, September 17, 2024, 10:15 AM - 10:40 AM
Speakers
Jemma Baker, deputy director, Ofgem
Andrew Lincoln, principal of customer policy, Ofwat
James Wallin, Editor in Chief, Utility Week
Jemma Baker Andrew Lincoln James Wallin
Description
  • Ofgem & Ofwat strategies for vulnerable customers, what's changing
  • What has the utility industry learned from the energy and cost of living crisis to best support vulnerable customers
  • Affordability challenges and price review
  • Social tariffs