Full Name
Jonathan Kerr
Job Title
contact centre manager
Company
Northern Ireland Electricity Networks
Speaker Biography
Jonathan Kerr has worked in Customer Service with NIE Networks for 14 years where he is currently responsible for managing the Contact Centre, the social media team and the newly established vulnerable customer team. He is passionate about ensuring that all customers receive a positive experience when contacting NIE Networks and about providing an omnichannel approach so customers can communicate the way they want to.
Speaking At
