Full Name
Lisa Connell
Job Title
customer service manager
Company
Northumbrian Water
Speaker Biography
Lisa has 25 years' experience in the water industry. With a passion for providing excellent customer service for all, Lisa has dedicated the last few years to developing and implementing a vulnerability strategy to support customers with tailored services and affordable bills.
Lisa took the lead on gaining BSI kite-mark accreditation for Inclusive Service and introduced new data sharing agreements to reduce customer effort for both PSR and affordability tariffs.
Lisa took the lead on gaining BSI kite-mark accreditation for Inclusive Service and introduced new data sharing agreements to reduce customer effort for both PSR and affordability tariffs.
Speaking At
