CONSUMER VULNERABILITY & DEBT DIGITAL CONFERENCE

The flagship event for those tasked with solving the debt and vulnerability challenge

1-3 DECEMBER 2020 | DIGITAL

With new emergency measures being put in place across the utilities sector as a result of the COVID-19 pandemic, there has never been a more important time for energy and water companies alike to strengthen relationships, levels of communication and engagement with customers in vulnerable circumstances.

To reflect industry needs at this unprecedented time, Utility Week will combine the content from the hugely popular Consumer Vulnerability and Consumer Debt conferences into a flagship digital event over 3 days.

WHY YOU CAN'T MISS IT:

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The conference enables you to:

  • Hear how the industry is tackling increased vulnerability amid the COVID-19 pandemic
  • Discover creative and cutting-edge innovation in supporting vulnerable customers
  • Learn how to develop an inclusive service for all customers in vulnerable circumstances
  • Collaborate with peers on strategies to improve the collections process
  • Tackle how to help customers in debt manage their payments

What’s new for 2020?

  • Encouraging forward thinking and risk taking to make a real difference
  • Exploring innovative ways to optimise relationships and external partnership working
  • How utilities can provide the best possible service to vulnerable customers and customers in debt with limited funding available
  • Bringing vulnerable customers on the smart journey - overcoming the challenges and delivering on the opportunities

HEAR FROM INDUSTRY-LEADERS INCLUDING:

Maureen McIntosh
Head of customer experience
SGN

Russell Lane
Head of customer experience
Utilita

Meghna Tewari
Head of vulnerability and consumer policy
Ofgem

Andy Clowes
Head of customer insight & strategy
South East Water 

South East Water 150 x 150
Duncan McCombie 150 x 150

Duncan McCombie
Customer engagement group chair
Western Power Distribution 

Rachel Ryan-Crisp
Affordability and vulnerability lead
Southern Water

Sponsored by

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What previous attendees have said about past events:

‘Engaging and varied content with absolutely the right people’
Senior vulnerability manager
Centrica

‘A worthwhile, enjoyable, challenging event that gained new insight into key themes going forward and I'd recommend it’
Customer experience and vulnerability lead
SP Energy Networks

‘Informative, Relaxed, With excellent content for all Utilities’
Vulnerability manager
South East Water

‘Very informative and insightful’
Vulnerable customer manager
Welsh Water

‘Educating and compelling case studies’
External stakeholder & vulnerable ops manager
Shell Energy