2021 speakers include:
Head of retail market policy
Head of financial customer care
Social sustainability strategy and programme manager
UK Power Networks
Director of customer and wholesale services
Principal policy manager
2021 sponsors include:
Empowering debt & vulnerability leaders to deliver outstanding inclusive services
Only here can you:
HEAR the regulators’ perspective on debt and vulnerability trends as we emerge from the crisis
LEARN how the UK’s utilities are effectively engaging vulnerable customers
UNITE with your peers to drive innovation in debt collection and customer support
Why attend a digital conference?
What our delegates have to say...
"Only at this event can you cover such a broad range of topics and industry challenges, hearing from speakers who are experts in their field, and all within the context of consumer vulnerability and debt. Inclusion and accessibility is always at the forefront of the conversation - it's a group of people dedicated to ensuring that no-one is left behind."
Project development manager (water poverty), NEA
"A fantastic opportunity to hear from experts, spark new ideas and feel part of a community that is improving the way we support customers in vulnerable situations."
Head of central assurance, SSE
"Utility Week Conferences are a source of insight and inspiration. It's great place to hear all your favourite vulnerability champions and change ambassadors talk about the exciting project that are improving outcomes for vulnerable customers and those in debt."
Director of partnerships and solutions, Reach:Out, Sigma Connected
"An event with industry leading speakers and really great engagement with the audience."
Customer care manager, Watkins Energy
"Another year and Utility Week have brought experts, innovators, passionate delivery partners and others together to discuss the big issues in respect to utility vulnerability and debt."
Chair customer engagement group, WPD
"Bringing together experts from across multiple industries for the purpose of shared learning and best practice."
External relationships manager, Severn Trent Water