CONSUMER VULNERABILITY & DEBT DIGITAL CONFERENCE

The flagship event for those tasked with solving the debt and vulnerability challenge

14-15 SEPTEMBER 2021 | DIGITAL CONFERENCE

Thank you to everyone who participated in the 2021 event!

25+

EXPERT SPEAKERS

150+

ATTENDEES

2

DAYS OF CONTENT

1

PURPOSE

2021 speakers include:

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Emma Clancy

Chief executive

CCW

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Meghna Tewari

Head of retail market policy

Ofgem

Adam S

Adam Scorer

Chief executive

NEA

Nina

Nina White

Head of financial customer care

Thames Water

Picture By Nigel Bowles 07860839102
UK Power Networks
Energywise conference London 12.07.2018

Giulia Privitera

Social sustainability strategy and programme manager

UK Power Networks

Pete Holland

Pete Holland

Director of customer and wholesale services

Anglian Water

Abby trustee

Abby Jitendra

Principal policy manager

Citizens Advice

2021 sponsors include:

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SagacityNoBar
SSFSL
WNS logo

As debt levels continue to rise and more customers find themselves in vulnerable circumstances, utilities must overcome funding challenges, GDPR nervousness and customer mistrust to be able to deliver the best possible outcomes for those in need.

With new emergency measures now being put in place across the utilities sector as a result of the COVID-19 pandemic, there has never been a more important time for energy and water companies alike to strengthen relationships, communication and engagement with customers in vulnerable circumstances.

Empowering debt & vulnerability leaders to deliver outstanding inclusive services

Only here can you:

  • HEAR the regulators’ perspective on debt and vulnerability trends as we emerge from the crisis

  • LEARN how the UK’s utilities are effectively engaging vulnerable customers

  • UNITE with your peers to drive innovation in debt collection and customer support

Why attend a digital conference?

Build relationships through 1-on-1 interaction during speed networking sessions

Further the discussion and meet groups of your peers, speakers and exhibitors in dedicated breakout sessions

Hear the latest customer strategy insight from 25+ expert speakers

Listen back to your favourite sessions on demand to continue learning after the event

Discover new technology and meet with solution provider in an interactive environment

Get involved by posing questions and contributing to live polls throughout the day

Save travel time and immerse yourself in extended content across 2 days

Who Attends

Affinity Water 140x140
Anglian Water 150 x 150
Cadent 150x150
CCW - logo - Full colour
Welsh Water 150x150
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ElectricityNorthWest_CLOUD_LogoStrapline_CMYK
Energy UK 150 x 150
npower
Guernsey Electric logo
Northumbrian Water 150 x 150
NEA 150 x 150
ofgem (2)
SSEN 150 x 150
Severn Trent 150 x 150
Shell 150 x 150
ofwat
Ombudsman 150 x 150
mental health uk
inawisdom
wearemacmillan
Oracle-Logo
SGN logo 150 x 150
SOPRASTERIA_logo_CMJN_exe
ESB logo
SP Energy networks 150 x 150
South West Water
United Utilities 150x150
Wessex Water 150 x 150
Western Power Distribution 150 x 150
UK Power networks 150x150
Yorkshire Water 150 x 150
south-east-water-logo-scaled
1000px-National
Citizens_Advice_Logo
niw
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WNS logo
INA-2018-logo-01c-stack_(1)
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download (2)

What attendees say about Utility Week events:

"Best platform I've seen yet for a digital conference, good choice"

Head of New Business and Planning

Kier

‘Engaging and varied content with absolutely the right people’
Senior vulnerability manager
Centrica

‘A worthwhile, enjoyable, challenging event that gained new insight into key themes going forward and I'd recommend it’
Customer experience and vulnerability lead
SP Energy Networks

‘Informative, Relaxed, With excellent content for all Utilities’
Vulnerability manager
South East Water

‘Very informative and insightful’
Vulnerable customer manager
Welsh Water

‘Educating and compelling case studies’
External stakeholder & vulnerable ops manager
Shell Energy

"I enjoyed the opportunity to "dip in and out" as I saw fit which enabled me to make good use of time"

Head Payment Solutions and Vulnerability

Utility Warehouse