CONSUMER VULNERABILITY CONFERENCE

5 July 2018 | London

Turning the conversation into action for customers in vulnerable circumstances

The only dedicated event for senior professionals within utilities with responsibility for working with priority customers

75+ attendees already confirmed to attend including:
Affinity Water; Anglian Water; Bristol Energy; British Gas; Centrica; Citizens Advice; Dŵr Cymru Welsh Water; Electricity North West; Energy UK; First Utility; Northumbrian Water; npower; OVO Energy; Scottish Water; ScottishPower; Severn Trent Water; South West Water; Southern Water; UK Power Networks; United Utilities; Utiligroup; Utility Warehouse; Wales & West Utilities; Yorkshire Water and more

WIAMC 0014

Attend this CPD-certified conference to:

  • Address the challenges and opportunities surrounding consumer vulnerability
  • Understand the new thinking behind partnership working
  • Learn how to engage, build understanding and improve services for priority customers
  • Find out how to best use personal data for customer empowerment and support

Speakers

Louise Beardmore 150x150

Louise Beardmore
Customer services director
United Utilities

Steve 150x150

Steve Crabb
Director of consumer vulnerability
British Gas

STrubshaw 150x150

Stephanie Trubshaw
Customer director
Electricity North West

Matt Rudling 150x150

Matt Rudling
Director of customer service
UK Power Networks

Mark Oliver 150x150

Mark Oliver
Director of business services
Wales & West Utilities

Matt Cole 150x150

Matt Cole
Head of policy & social energy
Npower

Dan Alchin 150x150

Dan Alchin
Head of retail policy and regulation
Energy UK

Samantha Ross 150x150

Samantha Ross
Customer insight and audit manager
Anglian Water

Prices & register

Book before 4 May

  • Non-profit, registered charity £345 +VAT
  • Utilities, public sector, academic £445 +VAT
  • Contractors, solution providers, consultants £545 +VAT

Full rate

  • Non-profit, registered charity £395 +VAT
  • Utilities, public sector, academic £495 +VAT
  • Contractors, solution providers, consultants £595 +VAT

What previous attendees have said about similar Utility Week events:

‘A very informative, forward-thinking and thought-provoking day’
Customer relations specialist, Power NI

‘Thought-provoking and challenging conference highlighting the importance and benefits of excellent customer service’
Customer service manager, Northern Ireland Electricity Networks

‘Informative with fresh ideas on how to approach and engage customers’
Energy analyst, EDF Energy

‘Great knowledge sharing opportunity with useful networking links. There’s definitely learning I can take away back to NG’
Customer & shareholder manager (transmission), National Grid

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