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A NOTE FROM THE EDITOR

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Jane Gray
Content director
Utility Week

As debt levels continue to rise and more customers find themselves in vulnerable circumstances, utilities must overcome funding challenges, GDPR nervousness and customer mistrust to be able to deliver the best possible outcomes for those in need.

As we emerge from the COVID-19 pandemic, there has never been a more important time for energy and water companies alike to strengthen relationships, communication and engagement with customers in vulnerable circumstances.

To reflect industry needs at this unprecedented time, Utility Week brings together vital content from the hugely popular Consumer Vulnerability and Consumer Debt conferences for a flagship two-day digital event.

Bringing together key customer, regulation, strategy, billing, debt and collections leaders, the 2021 Utility Week Consumer Vulnerability & Debt Conference will foster collaboration and knowledge sharing at a critical time for the industry.

This is an event that any senior professional within utilities, with a responsibility to protect customers in debt or who find themselves in vulnerable circumstances, will not want to miss.

Join utilities' most influential figures for two days of cutting-edge case studies and interactive debate on key issues surrounding vulnerability and debt.

Nowhere else will you gain the insight, access to a more senior audience and authoritative content to help you deliver outstanding inclusive services to your vulnerable customers.

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Utility Week is the UK’s unrivalled provider of utility news, insight and impact analysis. It provides a complete understanding of market changes, the impact and steps to take. Its membership empowers utility leaders and their teams to transform with confidence – improving outcomes for stakeholders and customers.

Learn how Utility Week membership can build confidence in your teams decision making. Discover our membership offering https://utilityweek.co.uk/corporate-membership/

Speak to our membership team today:

Jo Nikiforov, Membership Account Manager, Utility Week
T: 01342 332077
E: JoNikiforov@fav-house.com