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UW - Suzanne cut out Suzanne Heneghan
Acting editor
Utility Week

With an increasingly vulnerable and aging population in the UK, utility companies must continue to work to ensure that these customers are protected.

Following popular demand, the Utility Week Consumer Vulnerability Conference returns in 2019. Last year’s conference highlighted just how willing the utility industry is in working to help the growing number of vulnerable customers.

Figures show that in troubling economic times, almost half of adults in the UK do not have enough savings to cover an unexpected bill of £300, and the number of people over 85 is rising rapidly, currently at 1.4m.

With an increasingly vulnerable and aging population in the UK, utility companies must continue to work to ensure that these customers are protected.

In response to this situation, and the demand on utility companies to do more for their vulnerable customers, this year’s conference will look at what more can be done. It will emphasise the importance of the third sector, and how utility companies can work together with them to achieve more. Collaboration internally within the industry is also prominent, highlighting the best practice from across the sector. It will also explore great examples of innovation within the industry and how this can benefit vulnerable customers. It’s an event that any senior professional within utilities, with responsibility or an interest in protecting customers who find themselves in vulnerable circumstances, will not want to miss.

Book your place

Join 100+ of utilities most influential figures for a day of cutting-edge case studies, interactive working groups, live audience polling and more.

Nowhere else will you gain the insight, access to a more senior audience and authoritative content to help you reduce costs and improve energy efficiency.

Who attends?
  • Customer service, relationship management, loyalty & insight
  • Customer engagement/experience
  • Strategy
  • Regulation
  • Commercial
  • Marketing
  • Sales
  • Branding
  • Corporate communications & external affairs
  • Smart metering

It will also be of interest to:

  • Contractors & suppliers
  • Government
  • Regulators
  • NGOs & charities
Book your place UtilityWeek-100




99 City Road Conference Centre
99 City Road
EC1Y 1AX Book your place


Download the 2019 brochure to find out more…

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Utility Week is an award-winning brand sitting at the heart of the energy and water industries. It was launched in 1994 in response to the growing regulatory and market complexity following utility privatisation. For more than 20 years, Utility Week has been the UK utility sector’s unrivalled thought leader and source of news and comment on the business of Britain’s electricity, gas and water companies. Utility Week provides authoritative analysis, impartial industry intelligence and insight. It has the trust and respect of utility chiefs, regulators and government.