Join us in Birmingham on 3-4 December 2020 to tackle:

  • Emerging issues with increased vulnerability amid the COVID-19 pandemic
  • Creative and cutting-edge ways to support customers in vulnerable circumstances
  • How to manage greater regulatory demands and expectations
  • The most efficient ways to develop an inclusive service for all customers in vulnerable circumstances
  • Ways to overcome GDPR as an excuse for better use of customer data
  • The challenges and opportunities of bringing vulnerable customers on the smart journey
  • How to maximise current efforts and deliver more with less
  • Ways to encourage innovation to make a real difference to vulnerable customers
  • Strategies to improve the collections process
  • How to help customers in debt to manage repayments
  • Innovative ways to optimise relationships and partnerships with third parties