CONSUMER VULNERABILITY IN UTILITY WEEK
A selection of content ahead of the event...
Jane Asscher says traditional energy advertising campaigns fail to connect with vulnerable audiences. At the end of last month, Citizen’s Advice filed its super-complaint to the competition watchdog over what has been dubbed a £4 billion “loyalty fine”, highlighting the widespread practice of overcharging loyal customers. The complaint highlighted the fact that the most vulnerable…Read more
Water retailers have failed to “turn the tide” on business complaints, which have remained high in the second year of the open market, the Consumer Council for Water has warned. The water watchdog has published new figures which reveal it received 1,037 complaints from businesses about water retailers during the third quarter of 2018/19 –…Read more
Almost 400,000 electricity customers switched supplier in January this year, an increase of 5 per cent on the same time last year. Energy UK’s latest electricity switching figures published today (18 February) reveal that a total of 382,665 customers switched. The figures reveal that more than 100,000 customers switched to small and mid-tier suppliers. The…Read more
Mid-tier supplier Bulb has announced it is to cut its prices by an average of £20 a year, following a fall in wholesale gas costs. In a statement, the challenger supplier said the price drop means its single tariff is now £250 cheaper than standard plans offered by its big six rivals and that its…Read more
The average household water and sewerage bill in England and Wales for 2019-20 is set to rise by 2 per cent for a second year. Bills will be £415 on average – a below inflation rise of £8 compared with the figure for last year, Water UK confirmed today (6 February). The trade body said water…Read more