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CONSUMER VULNERABILITY IN UTILITY WEEK

A selection of content ahead of the event...

Everything you need to know in the 2019 brochure

Who’s speaking, what topics we’ll be covering and why you should attend… Download the free brochure nowRead more

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REPORT: 2018 event recap

A lot has changed in a year, but are we where we want to be yet? Recap on the highlights of last year’s event with our 2018 report. Fill out the short form to download the report:Read more

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Communicate with vulnerable customers

Jane Asscher says traditional energy advertising campaigns fail to connect with vulnerable audiences. At the end of last month, Citizen’s Advice filed its super-complaint to the competition watchdog over what has been dubbed a £4 billion “loyalty fine”, highlighting the widespread practice of overcharging loyal customers. The complaint highlighted the fact that the most vulnerable…Read more

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Water retailers fail to get business complaints down

Water retailers have failed to “turn the tide” on business complaints, which have remained high in the second year of the open market, the Consumer Council for Water has warned. The water watchdog has published new figures which reveal it received 1,037 complaints from businesses about water retailers during the third quarter of 2018/19 –…Read more

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Almost 400,000 customers switched electricity supplier in January

Almost 400,000 electricity customers switched supplier in January this year, an increase of 5 per cent on the same time last year. Energy UK’s latest electricity switching figures published today (18 February) reveal that a total of 382,665 customers switched. The figures reveal that more than 100,000 customers switched to small and mid-tier suppliers. The…Read more

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Bulb announces £20 average price drop

Mid-tier supplier Bulb has announced it is to cut its prices by an average of £20 a year, following a fall in wholesale gas costs. In a statement, the challenger supplier said the price drop means its single tariff is now £250 cheaper than standard plans offered by its big six rivals and that its…Read more

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Water bill rise sparks call for greater support for vulnerable

The average household water and sewerage bill in England and Wales for 2019-20 is set to rise by 2 per cent for a second year. Bills will be £415 on average – a below inflation rise of £8 compared with the figure for last year, Water UK confirmed today (6 February). The trade body said water…Read more

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