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Specialist consultants in fund management solutions, Charis’ unique solutions make a positive difference to those who are facing hardship. Charis designs and delivers bespoke projects that enables its clients to achieve both their social responsibility commitments and commercial goals. Charis has 15 years’ working with utilities, local government and charities and more than £100m worth of support to vulnerable individuals under its belt. Charis prides itself on its specialist knowledge in the field of debt and vulnerability. The Charis team is professional and dedicated, while also showing compassion and understanding for those in need of help.

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Citizens Advice Plymouth provide bespoke holistic advice services for EDF Energy, OVO Energy & South West Water across the UK via telephone and digital platforms. They specialise in debt, income maximisation, energy efficiency and address any underlying issues to ensure they support clients to find a resolution. With over 10 years’ experience of working with utility providers as partners it can evidenced that holistic advice is the best way to tackle fuel poverty long term for vulnerable customers. Citizens Advice Plymouth has a first-class training department that enhances training and development in the corporate sector, specialising in supporting vulnerable customers.

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CustomerMinds & PSI have combined their digital expertise and technology to deliver a rounded digital transformation solution that is simple, agile and fit for purpose for the utility sector. Customers today expect a seamless experience across every interaction from sign up, to paying bills, to customer service. Our unified platforms enable you to connect your customers and your internal teams with the data and information they need across multiple communication channels. Together we enable you to modernise your internal functions and maximise customer engagement at every touch point - the perfect holistic approach to digital transformation for your company.

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Huntswood’s aim is to drive better outcomes for our clients and their customers. It achieves this by combining expertise, technology and operational services to deliver practical solutions that help regulated firms deliver high quality services in a cost-efficient way, while effectively mitigating business risk. It supports clients across a range of regulated industries: financial services, payments, utilities, travel, pharmaceuticals and gaming. Firms of all sizes choose it because of its successful track record of balancing regulatory expertise with end-to-end operational support, backed by technology and innovation.

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The Money Advice Trust is a charity helping people across the UK to tackle their debts and manage their money with confidence. The Trust runs National Debtline, offering free, independent and confidential advice on personal debt, and Business Debtline, the UK’s only dedicated debt advice service for the self-employed and small business owners. The Trust is also the leading training body for UK debt advisers through its Wiseradviser service. The Trust also provides training and consultancy to creditors across sectors on identifying and supporting customers in vulnerable circumstances.

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