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Heather Novak

Heather Novak

Heather Novak

Company: BSI

Job title: Inclusive services scheme manager


Heather manages the scheme for Inclusive Service Verification at BSI – based on the BS 18477 standard for identifying and responding to consumer vulnerability. She is responsible for managing clients to assess and review their vulnerability policies ensuring their services are available, usable and accessible to all consumers equally – regardless of personal circumstances. Heather is also an ambassador and council member for the London Chamber of Commerce and Industry.


Inclusive Service Verification – how UK Power Networks improved inclusivity with a British Standard 11:20 am

How the British Standard supports inclusive service strategy The benefits of independent verification – why impartiality matters Key learnings from the process – how it improved inclusive service provision and the sharing of best practice at UK Power NetworksRead more

day: 27 June 2019