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Kerry Potter

Kerry Potter

Kerry Potter

Company: UK Power Networks

Job title: Priority services and customer vulnerability manager

Bio:

Kerry leads the consumer vulnerability strategy, development and delivery of tailored support services that ensure UK Power Networks helps customers in vulnerable circumstances through any energy issues they may have. Kerry has worked in the utility industry for over 18 years building relationships and shaping inclusive services for communities, not just for today but for the future. Managing industry and community partnerships; Priority Services programmes looking after over 1.75 million households who benefit from additional support, as well as industry-leading projects that deliver tangible financial and social benefits addressing the underlying causes of fuel poverty.

Seminars:

Inclusive Service Verification – how UK Power Networks improved inclusivity with a British Standard 11:20 am

How the British Standard supports inclusive service strategy The benefits of independent verification – why impartiality matters Key learnings from the process – how it improved inclusive service provision and the sharing of best practice at UK Power NetworksRead more

day: 27 June 2019