Job title: Head of customer vulnerability
Matthew heads up npower’s domestic policy and social energy unit, and is responsible for both the corporate response to evolving public policy, and also the definition and commissioning of services to support their most vulnerable customers. Over the last two years Matthew has redefined npower’s charitable projects and partnerships, generating greater business buy in and advocacy by aligning both alongside npower’s main business activities. Recently two of Matthew’s key initiatives, the npower Fuel Bank (project with the Trussell Trust), and npower’s Macmillan Fund have won prestigious awards recognising both their innovative nature and the positive outcomes delivered to their clients.
Panel debate: Vulnerability Commission Report 1:35 pm
A short talk from members of the Commission on the key aspects of the report, followed by the other panel members briefly sharing their takeaways from the report before opening the rest of the time to debate.Read more
day: 27 June 2019