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Phil Marshall

Phil Marshall

Phil Marshall

Company: Consumer Council for Water

Job title: Deputy chief executive

Bio:

Phil has nearly 30 years’ experience in the water sector, working previously for Yorkshire Water, United Utilities and Bristol Water, where he was director of customer service.
Phil joined CCWater in February 2015. He is responsible for managing its relationship with Defra and Welsh Government and is accountable for matters relating to corporate strategy and governance. Before joining CCWater, Phil played a lead role for the industry including work on developing the Service Incentive Mechanism (SIM), on distraction burglary and on the voluntary Alternative Dispute Resolution (ADR) scheme; he wrote the scheme specification for WATRS which was launched in April 2015.

Seminars:

How can utility companies make bills affordable for all 2:20 pm

Effective methods of price control The effects of the price cap on the energy industry – are the desired effects being achieved? Social Tariffs, do they benefit vulnerable customers? 17 Water companies and 17 different social tariffs – should there be regulated criteria? Increasing number of customers on social tariffs – are we doing enough?Read more

day: 27 June 2019

Questions & answers 10:15 am

Speakers to be joined by:Read more

day: 27 June 2019